CFPB · Single-product concentration
Norwich Commercial Group, Inc.
31 CFPB complaints · 93.5% in "Mortgage" · top issue Trouble during payment process.
Norwich Commercial Group, Inc.: 93.5% of 31 CFPB complaints sit in "Mortgage". Timely 83.9% · relief 16.1%. Allegations, not findings.
- Single-product concentration
- -83.3% filings 2015 to 2026
CFPB relief outcome brief
CCDB company norwich-commercial-group-inc
16.1% relief · 83.9% timely · 31 filings · Mortgage
Same-product relief peers
Nearest relief peer: Embrace Home Loans (16.2% relief)
Norwich Commercial Group, Inc. closes 16.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Norwich Commercial Group, Inc. scores strongest on relief provided (75/100 percentile-benchmarked) and weakest on closed with explanation (52/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
75 / 100 percentile-benchmarked
16.1% of complaints closed with relief to the consumer
Timely response
72 / 100 percentile-benchmarked
83.9% of complaints answered inside the CFPB 15-day window
Closed with explanation
52 / 100 percentile-benchmarked
74.2% of complaints closed with an explanation to the consumer
Most of Norwich Commercial Group, Inc.'s 31 filings include narrative text
48.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Norwich Commercial Group, Inc. complaint mix by product
- Mortgage 29 93.5% – 17% relief
- Credit reporting, 2 6.5% – 0% relief
How Norwich Commercial Group, Inc.'s 31 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 29 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
Where Norwich Commercial Group, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CT
- 38.7% of this company's filings
Norwich Commercial Group, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 1
- -83.3% vs 2015
Top States
| State | Complaints |
|---|---|
| CT | 12 |
| MA | 4 |
| ME | 3 |
| GA | 2 |
| RI | 2 |
| IL | 2 |
| FL | 2 |
| MD | 2 |
| PA | 1 |
| SC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 8 |
| Loan servicing, payments, escrow account | 7 |
| Applying for a mortgage or refinancing an existing mortgage | 6 |
| Struggling to pay mortgage | 3 |
| Closing on a mortgage | 3 |
| Incorrect information on your report | 3 |
| Application, originator, mortgage broker | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 6 | 83.3% |
| 2017 | 2 | 100% |
| 2018 | 1 | 100% |
| 2019 | 2 | 100% |
| 2020 | 4 | 100% |
| 2021 | 5 | 100% |
| 2022 | 3 | 100% |
| 2023 | 2 | 100% |
| 2024 | 1 | 100% |
| 2025 | 4 | 25% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Norwich Commercial Group, Inc. filings cluster in one product
Norwich Commercial Group, Inc.'s 31 logged complaints stay concentrated: only 10 states show a filing. 48.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2026-01-21.
Norwich Commercial Group, Inc. answers 83.9% of complaints inside the CFPB's tracked window and closes 74.2% with a written explanation. 16.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Norwich Commercial Group, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Norwich Commercial Group, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 31.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 83.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Norwich Commercial Group, Inc. (83.9% timely; 16.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration