CFPB · Single-product concentration
NEXA Mortgage, LLC
93 CFPB complaints · 88.2% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
NEXA Mortgage, LLC: 88.2% of 93 CFPB complaints sit in "Mortgage". Timely 76.3% · relief 5.4%. Allegations, not findings.
- Single-product concentration
- +800% filings 2020 to 2026
CFPB relief outcome brief
CCDB company nexa-mortgage-llc
5.4% relief · 76.3% timely · 93 filings · Mortgage
Same-product relief peers
Nearest relief peer: Triad Financial Services, Inc. (5.3% relief)
NEXA Mortgage, LLC closes 5.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
NEXA Mortgage, LLC scores strongest on closed with explanation (86/100 percentile-benchmarked) and weakest on relief provided (25/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
25 / 100 percentile-benchmarked
5.4% of complaints closed with relief to the consumer
Timely response
58 / 100 percentile-benchmarked
76.3% of complaints answered inside the CFPB 15-day window
Closed with explanation
86 / 100 percentile-benchmarked
92.5% of complaints closed with an explanation to the consumer
Most of NEXA Mortgage, LLC's 93 filings include narrative text
46.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
NEXA Mortgage, LLC complaint mix by product
- Mortgage 82 88.2% – 6% relief
- Credit reporting 6 6.5% – 0% relief
- Debt collection 4 4.3% – 0% relief
- Credit reporting, 1 1.1% – 0% relief
How NEXA Mortgage, LLC's 93 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 82 |
| Credit reporting or other personal consumer reports | 6 |
| Debt collection | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where NEXA Mortgage, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 15.1% of this company's filings
NEXA Mortgage, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 18
- +800% vs 2020
Top States
| State | Complaints |
|---|---|
| FL | 14 |
| TX | 12 |
| CA | 11 |
| MI | 6 |
| GA | 6 |
| NC | 5 |
| TN | 4 |
| AR | 4 |
| OH | 3 |
| WA | 3 |
| SC | 3 |
| PA | 2 |
| NY | 2 |
| MN | 2 |
| VA | 2 |
| NJ | 2 |
| AZ | 1 |
| AL | 1 |
| UT | 1 |
| HI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 41 |
| Closing on a mortgage | 35 |
| Improper use of your report | 7 |
| Trouble during payment process | 5 |
| Attempts to collect debt not owed | 2 |
| Threatened to contact someone or share information improperly | 2 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 2 | 100% |
| 2021 | 14 | 100% |
| 2022 | 15 | 26.7% |
| 2023 | 9 | 77.8% |
| 2024 | 14 | 85.7% |
| 2025 | 21 | 90.5% |
| 2026 | 18 | 72.2% |
Source: CFPB Consumer Complaint Database
NEXA Mortgage, LLC filings cluster in one product
NEXA Mortgage, LLC's 93 logged complaints stay concentrated: only 28 states show a filing. 46.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2020 through 2026-06-02.
NEXA Mortgage, LLC answers 76.3% of complaints inside the CFPB's tracked window and closes 92.5% with a written explanation. 5.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about NEXA Mortgage, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for NEXA Mortgage, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 93.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 76.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for NEXA Mortgage, LLC (76.3% timely; 5.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration