National Financial LLC
58 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
National Financial LLC complaint mix by product
- Payday loan, 18 31.0% – 6% relief
- Debt collection 17 29.3% – 12% relief
- Payday loan, 17 29.3% – 18% relief
- Payday loan 3 5.2% – 0% relief
- Consumer Loan 2 3.4% – 0% relief
- Credit reporting 1 1.7% – 0% relief
How National Financial LLC's 58 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, or personal loan | 18 |
| Debt collection | 17 |
| Payday loan, title loan, personal loan, or advance loan | 17 |
| Payday loan | 3 |
| Consumer Loan | 2 |
| Credit reporting or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| DE | 34 |
| PA | 9 |
| MD | 9 |
| NJ | 4 |
| UT | 1 |
| MO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay your loan | 15 |
| Charged fees or interest you didn't expect | 9 |
| Can't stop withdrawals from your bank account | 5 |
| Communication tactics | 4 |
| Attempts to collect debt not owed | 3 |
| Money was taken from your bank account on the wrong day or for the wrong amount | 3 |
| Took or threatened to take negative or legal action | 3 |
| Electronic communications | 2 |
| Problem when making payments | 2 |
| Managing the loan or lease | 2 |
| Taking/threatening an illegal action | 2 |
| Incorrect information on your report | 1 |
| Can't contact lender | 1 |
| False statements or representation | 1 |
| Charged bank acct wrong day or amt | 1 |
| Payment to acct not credited | 1 |
| Cont'd attempts collect debt not owed | 1 |
| Can't contact lender or servicer | 1 |
| Threatened to contact someone or share information improperly | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 2 | 50% |
| 2015 | 4 | 0% |
| 2016 | 4 | 75% |
| 2017 | 4 | 75% |
| 2018 | 3 | 100% |
| 2019 | 3 | 100% |
| 2020 | 3 | 100% |
| 2021 | 2 | 100% |
| 2022 | 6 | 83.3% |
| 2023 | 5 | 100% |
| 2024 | 7 | 100% |
| 2025 | 11 | 100% |
| 2026 | 3 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About National Financial LLC
National Financial LLC's 58 logged complaints stay concentrated: only 6 states show a filing on record. 53.4% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2026-03-20.
National Financial LLC answers 86.2% of complaints inside the CFPB's tracked window and closes 89.7% with a written explanation. 10.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, or personal loan" draws the most filings, most often for "Struggling to pay your loan."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about National Financial LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does National Financial LLC have?
58, per the CFPB's public complaint count for this company (see the full breakdown above).
Does National Financial LLC respond to complaints on time?
86.2% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about National Financial LLC?
"Struggling to pay your loan", filed under the "Payday loan, title loan, or personal loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.