CFPB · Diversified product mix
National Financial LLC
58 CFPB complaints · diversified mix (top product 31%) · top issue Struggling to pay your loan.
National Financial LLC: top product "Payday loan, title loan, or personal loan" is only 31% of 58 - multi-bucket mix. Timely 86.2% · relief 10.3%. Allegations, not findings.
- Diversified product mix
- +200% filings 2013 to 2026
CFPB relief outcome brief
CCDB company national-financial-llc
10.3% relief · 86.2% timely · 58 filings · Payday loan, title loan, or personal loan
Same-product relief peers
Nearest relief peer: LCO Financial Services, LLC (10.2% relief)
National Financial LLC closes 10.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of National Financial LLC's 58 filings include narrative text
53.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
National Financial LLC complaint mix by product
- Payday loan, 18 31.0% – 6% relief
- Debt collection 17 29.3% – 12% relief
- Payday loan, 17 29.3% – 18% relief
- Payday loan 3 5.2% – 0% relief
- Consumer Loan 2 3.4% – 0% relief
- Credit reporting 1 1.7% – 0% relief
How National Financial LLC's 58 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, or personal loan | 18 |
| Debt collection | 17 |
| Payday loan, title loan, personal loan, or advance loan | 17 |
| Payday loan | 3 |
| Consumer Loan | 2 |
| Credit reporting or other personal consumer reports | 1 |
Concentrated filing states for National Financial LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- DE
- 58.6% of this company's filings
National Financial LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 3
- +200% vs 2013
Top States
| State | Complaints |
|---|---|
| DE | 34 |
| PA | 9 |
| MD | 9 |
| NJ | 4 |
| UT | 1 |
| MO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay your loan | 15 |
| Charged fees or interest you didn't expect | 9 |
| Can't stop withdrawals from your bank account | 5 |
| Communication tactics | 4 |
| Attempts to collect debt not owed | 3 |
| Money was taken from your bank account on the wrong day or for the wrong amount | 3 |
| Took or threatened to take negative or legal action | 3 |
| Electronic communications | 2 |
| Problem when making payments | 2 |
| Managing the loan or lease | 2 |
| Taking/threatening an illegal action | 2 |
| Incorrect information on your report | 1 |
| Can't contact lender | 1 |
| False statements or representation | 1 |
| Charged bank acct wrong day or amt | 1 |
| Payment to acct not credited | 1 |
| Cont'd attempts collect debt not owed | 1 |
| Can't contact lender or servicer | 1 |
| Threatened to contact someone or share information improperly | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 2 | 50% |
| 2015 | 4 | 0% |
| 2016 | 4 | 75% |
| 2017 | 4 | 75% |
| 2018 | 3 | 100% |
| 2019 | 3 | 100% |
| 2020 | 3 | 100% |
| 2021 | 2 | 100% |
| 2022 | 6 | 83.3% |
| 2023 | 5 | 100% |
| 2024 | 7 | 100% |
| 2025 | 11 | 100% |
| 2026 | 3 | 100% |
Source: CFPB Consumer Complaint Database
National Financial LLC spreads across product buckets
National Financial LLC's 58 logged complaints stay concentrated: only 6 states show a filing. 53.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-03-20.
National Financial LLC answers 86.2% of complaints inside the CFPB's tracked window and closes 89.7% with a written explanation. 10.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, or personal loan" draws the most filings, most often for "Struggling to pay your loan."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about National Financial LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for National Financial LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 58.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 86.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for National Financial LLC (86.2% timely; 10.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix