CFPB · Single-product concentration
Nala Payments LLC
10 CFPB complaints · 100% in "Money transfer, virtual currency, or money service" · top issue Money was not available when promised.
Nala Payments LLC: 100% of 10 CFPB complaints sit in "Money transfer, virtual currency, or money service". Timely 40% · relief 0%. Allegations, not findings.
- Single-product concentration
- -33.3% filings 2025 to 2026
CFPB relief outcome brief
CCDB company nala-payments-llc
0% relief · 40% timely · 10 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Early Warning Services, LLC (0% relief)
Nala Payments LLC closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Nala Payments LLC's 10 filings include narrative text
80% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Nala Payments LLC complaint mix by product
- Money transfer, 10 100.0% – 0% relief
How Nala Payments LLC's 10 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 10 |
Where Nala Payments LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 20% of this company's filings
Nala Payments LLC falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 4
- -33.3% vs 2025
Top States
| State | Complaints |
|---|---|
| CA | 2 |
| TX | 2 |
| MD | 2 |
| AZ | 1 |
| NY | 1 |
| NJ | 1 |
| IL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Money was not available when promised | 5 |
| Other transaction problem | 3 |
| Problem with customer service | 1 |
| Confusing or missing disclosures | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2025 | 6 | 50% |
| 2026 | 4 | 25% |
Source: CFPB Consumer Complaint Database
Nala Payments LLC filings cluster in one product
Nala Payments LLC's 10 logged complaints stay concentrated: only 7 states show a filing. 80% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2025 through 2026-05-14.
Nala Payments LLC answers 40% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Money was not available when promised."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Nala Payments LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Nala Payments LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 10.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 40%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Nala Payments LLC (40% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration