Nala Payments LLC
10 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Nala Payments LLC complaint mix by product
- Money transfer, 10 100.0% – 0% relief
How Nala Payments LLC's 10 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 10 |
Top States
| State | Complaints |
|---|---|
| CA | 2 |
| TX | 2 |
| MD | 2 |
| AZ | 1 |
| NY | 1 |
| NJ | 1 |
| IL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Money was not available when promised | 5 |
| Other transaction problem | 3 |
| Problem with customer service | 1 |
| Confusing or missing disclosures | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2025 | 6 | 50% |
| 2026 | 4 | 25% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Nala Payments LLC
Nala Payments LLC's 10 logged complaints stay concentrated: only 7 states show a filing on record. 80% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2025 through 2026-05-14.
Nala Payments LLC answers 40% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Money was not available when promised."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Nala Payments LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Nala Payments LLC have?
10, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Nala Payments LLC respond to complaints on time?
40% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Nala Payments LLC?
"Money was not available when promised", filed under the "Money transfer, virtual currency, or money service" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.