CFPB · Single-product concentration
Mutual Financial Partners
40 CFPB complaints · 92.5% in "Debt collection" · top issue Improper contact or sharing of info.
Mutual Financial Partners: 92.5% of 40 CFPB complaints sit in "Debt collection". Timely 87.5% · relief 0%. Allegations, not findings.
- Single-product concentration
- -93.7% filings 2013 to 2022
CFPB relief outcome brief
CCDB company mutual-financial-partners
0% relief · 87.5% timely · 40 filings · Debt collection
Same-product relief peers
Nearest relief peer: Transworld Systems Inc (0% relief)
Mutual Financial Partners closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Mutual Financial Partners scores strongest on timely response (78/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0% of complaints closed with relief to the consumer
Timely response
78 / 100 percentile-benchmarked
87.5% of complaints answered inside the CFPB 15-day window
Closed with explanation
0 / 100 percentile-benchmarked
22.5% of complaints closed with an explanation to the consumer
Coded fields dominate Mutual Financial Partners's 40 filings
Only 10% include narrative text, so product/issue codes carry most of what can be read here. The two counts still add to total filings.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Mutual Financial Partners complaint mix by product
- Debt collection 37 92.5% – 0% relief
- Payday loan 2 5.0% – 0% relief
- Payday loan, 1 2.5% – 0% relief
How Mutual Financial Partners's 40 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 37 |
| Payday loan | 2 |
| Payday loan, title loan, or personal loan | 1 |
Where Mutual Financial Partners complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 27.5% of this company's filings
Mutual Financial Partners falling annual filings
Annual filing volume from the CFPB public database
- 2022
- 1
- -93.7% vs 2013
Top States
| State | Complaints |
|---|---|
| TX | 11 |
| CA | 5 |
| FL | 3 |
| OH | 3 |
| WI | 2 |
| OK | 2 |
| TN | 2 |
| MA | 2 |
| IN | 2 |
| SC | 1 |
| MS | 1 |
| AL | 1 |
| UT | 1 |
| NC | 1 |
| VA | 1 |
| MI | 1 |
| SD | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Improper contact or sharing of info | 11 |
| Communication tactics | 8 |
| Taking/threatening an illegal action | 6 |
| Disclosure verification of debt | 5 |
| False statements or representation | 3 |
| Cont'd attempts collect debt not owed | 2 |
| Took or threatened to take negative or legal action | 2 |
| Can't contact lender | 1 |
| Received a loan I didn't apply for | 1 |
| Charged fees or interest you didn't expect | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 16 | 100% |
| 2014 | 18 | 100% |
| 2015 | 1 | 100% |
| 2016 | 1 | 0% |
| 2019 | 1 | 0% |
| 2021 | 2 | 0% |
| 2022 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Mutual Financial Partners filings cluster in one product
Mutual Financial Partners's 40 logged complaints stay concentrated: only 17 states show a filing. Only 10% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2022-03-10.
Mutual Financial Partners answers 87.5% of complaints inside the CFPB's tracked window and closes 22.5% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Improper contact or sharing of info."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Mutual Financial Partners.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Mutual Financial Partners: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 40.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 87.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Mutual Financial Partners (87.5% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration