CFPB · Narrative-heavy record
MUSA Holdings, LLC
12 CFPB complaints · 50% with narratives · top issue Improper use of your report.
MUSA Holdings, LLC: 50% of 12 filings include consumer narratives. Timely 66.7% · relief 8.3% · top product Vehicle loan or lease. Allegations, not findings.
- Narrative-heavy record
- 0% filings 2020 to 2026
CFPB relief outcome brief
CCDB company musa-holdings-llc
8.3% relief · 66.7% timely · 12 filings · Vehicle loan or lease
Same-product relief peers
Nearest relief peer: American Honda Finance Corp (8.8% relief)
MUSA Holdings, LLC closes 8.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
MUSA Holdings, LLC scores strongest on closed with explanation (69/100 percentile-benchmarked) and weakest on relief provided (39/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
39 / 100 percentile-benchmarked
8.3% of complaints closed with relief to the consumer
Timely response
42 / 100 percentile-benchmarked
66.7% of complaints answered inside the CFPB 15-day window
Closed with explanation
69 / 100 percentile-benchmarked
83.3% of complaints closed with an explanation to the consumer
Most of MUSA Holdings, LLC's 12 filings include narrative text
50% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
MUSA Holdings, LLC complaint mix by product
- Vehicle loan 5 41.7% – 20% relief
- Credit reporting, 3 25.0% – 0% relief
- Credit reporting 3 25.0% – 0% relief
- Debt collection 1 8.3% – 0% relief
How MUSA Holdings, LLC's 12 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Credit reporting or other personal consumer reports | 3 |
| Debt collection | 1 |
Where MUSA Holdings, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 16.7% of this company's filings
MUSA Holdings, LLC complaints by year
Annual filing volume from the CFPB public database
- 2026
- 1
- 0% vs 2020
Top States
| State | Complaints |
|---|---|
| TX | 2 |
| FL | 2 |
| NY | 2 |
| CA | 2 |
| NJ | 1 |
| NC | 1 |
| WI | 1 |
| GA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Improper use of your report | 3 |
| Incorrect information on your report | 3 |
| Managing the loan or lease | 2 |
| Struggling to pay your loan | 2 |
| Took or threatened to take negative or legal action | 1 |
| Problems at the end of the loan or lease | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 1 | 100% |
| 2021 | 1 | 0% |
| 2022 | 2 | 0% |
| 2023 | 3 | 100% |
| 2024 | 3 | 66.7% |
| 2025 | 1 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database
MUSA Holdings, LLC's narrative-rich complaint ledger
MUSA Holdings, LLC's 12 logged complaints stay concentrated: only 8 states show a filing. 50% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2020 through 2026-02-12.
MUSA Holdings, LLC answers 66.7% of complaints inside the CFPB's tracked window and closes 83.3% with a written explanation. 8.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Improper use of your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about MUSA Holdings, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for MUSA Holdings, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 12.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 66.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for MUSA Holdings, LLC (66.7% timely; 8.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record