Mountain America Federal Credit Union
703 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Mountain America Federal Credit Union complaint mix by product
- Checking or 235 37.0% – 19% relief
- Credit reporting 104 16.4% – 11% relief
- Vehicle loan 94 14.8% – 18% relief
- Debt collection 70 11.0% – 3% relief
- Credit card 50 7.9% – 22% relief
- Mortgage 48 7.6% – 19% relief
- Credit reporting, 34 5.4% – 24% relief
How Mountain America Federal Credit Union's 703 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 235 |
| Credit reporting or other personal consumer reports | 104 |
| Vehicle loan or lease | 94 |
| Debt collection | 70 |
| Credit card | 50 |
| Mortgage | 48 |
| Credit reporting, credit repair services, or other personal consumer reports | 34 |
| Money transfer, virtual currency, or money service | 32 |
| Payday loan, title loan, personal loan, or advance loan | 15 |
| Credit card or prepaid card | 12 |
| Payday loan, title loan, or personal loan | 7 |
| Student loan | 1 |
| Debt or credit management | 1 |
Top States
| State | Complaints |
|---|---|
| UT | 315 |
| AZ | 97 |
| NV | 54 |
| ID | 48 |
| NM | 32 |
| TX | 27 |
| CA | 23 |
| FL | 21 |
| CO | 14 |
| MT | 9 |
| GA | 8 |
| MO | 6 |
| IL | 4 |
| LA | 4 |
| MD | 4 |
| OK | 3 |
| NC | 3 |
| VA | 3 |
| TN | 3 |
| OR | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 142 |
| Incorrect information on your report | 86 |
| Managing the loan or lease | 43 |
| Improper use of your report | 37 |
| Problem with a lender or other company charging your account | 36 |
| Problem with a company's investigation into an existing problem | 28 |
| Attempts to collect debt not owed | 27 |
| Opening an account | 23 |
| Fraud or scam | 22 |
| Trouble during payment process | 22 |
| Problem with a purchase shown on your statement | 22 |
| Problems at the end of the loan or lease | 21 |
| Problem caused by your funds being low | 17 |
| Took or threatened to take negative or legal action | 15 |
| Written notification about debt | 14 |
| Getting a loan or lease | 13 |
| Problem with a credit reporting company's investigation into an existing problem | 13 |
| Closing an account | 12 |
| False statements or representation | 9 |
| Other features, terms, or problems | 8 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 33 | 97% |
| 2022 | 73 | 100% |
| 2023 | 95 | 100% |
| 2024 | 133 | 100% |
| 2025 | 229 | 100% |
| 2026 | 140 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Mountain America Federal Credit Union
Mountain America Federal Credit Union's 703 logged complaints stay concentrated: only 35 states show a filing on record. Only 35.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2021 through 2026-06-23.
Mountain America Federal Credit Union answers 99.9% of complaints inside the CFPB's tracked window and closes 78.8% with a written explanation. 16.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Mountain America Federal Credit Union.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Mountain America Federal Credit Union have?
703, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Mountain America Federal Credit Union respond to complaints on time?
99.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Mountain America Federal Credit Union?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.