CFPB · Diversified product mix
Mountain America Federal Credit Union
703 CFPB complaints · diversified mix (top product 33.4%) · top issue Managing an account.
Mountain America Federal Credit Union: top product "Checking or savings account" is only 33.4% of 703 - multi-bucket mix. Timely 99.9% · relief 16.1%. Allegations, not findings.
- Diversified product mix
- +324.2% filings 2021 to 2026
CFPB relief outcome brief
CCDB company mountain-america-federal-credit-union
16.1% relief · 99.9% timely · 703 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: TradeStation Group, Inc. (16.1% relief)
Mountain America Federal Credit Union closes 16.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Mountain America Federal Credit Union scores strongest on timely response (100/100 percentile-benchmarked) and weakest on closed with explanation (61/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
75 / 100 percentile-benchmarked
16.1% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
99.9% of complaints answered inside the CFPB 15-day window
Closed with explanation
61 / 100 percentile-benchmarked
78.8% of complaints closed with an explanation to the consumer
How 703 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Mountain America Federal Credit Union complaint mix by product
- Checking or 235 37.0% – 19% relief
- Credit reporting 104 16.4% – 11% relief
- Vehicle loan 94 14.8% – 18% relief
- Debt collection 70 11.0% – 3% relief
- Credit card 50 7.9% – 22% relief
- Mortgage 48 7.6% – 19% relief
- Credit reporting, 34 5.4% – 24% relief
How Mountain America Federal Credit Union's 703 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 235 |
| Credit reporting or other personal consumer reports | 104 |
| Vehicle loan or lease | 94 |
| Debt collection | 70 |
| Credit card | 50 |
| Mortgage | 48 |
| Credit reporting, credit repair services, or other personal consumer reports | 34 |
| Money transfer, virtual currency, or money service | 32 |
| Payday loan, title loan, personal loan, or advance loan | 15 |
| Credit card or prepaid card | 12 |
| Payday loan, title loan, or personal loan | 7 |
| Student loan | 1 |
| Debt or credit management | 1 |
Concentrated filing states for Mountain America Federal Credit Union
Top states by attributed CFPB complaint volume for this company
- Leading state
- UT
- 44.8% of this company's filings
Mountain America Federal Credit Union rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 140
- +324.2% vs 2021
Top States
| State | Complaints |
|---|---|
| UT | 315 |
| AZ | 97 |
| NV | 54 |
| ID | 48 |
| NM | 32 |
| TX | 27 |
| CA | 23 |
| FL | 21 |
| CO | 14 |
| MT | 9 |
| GA | 8 |
| MO | 6 |
| IL | 4 |
| LA | 4 |
| MD | 4 |
| OK | 3 |
| NC | 3 |
| VA | 3 |
| TN | 3 |
| OR | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 142 |
| Incorrect information on your report | 86 |
| Managing the loan or lease | 43 |
| Improper use of your report | 37 |
| Problem with a lender or other company charging your account | 36 |
| Problem with a company's investigation into an existing problem | 28 |
| Attempts to collect debt not owed | 27 |
| Opening an account | 23 |
| Fraud or scam | 22 |
| Trouble during payment process | 22 |
| Problem with a purchase shown on your statement | 22 |
| Problems at the end of the loan or lease | 21 |
| Problem caused by your funds being low | 17 |
| Took or threatened to take negative or legal action | 15 |
| Written notification about debt | 14 |
| Getting a loan or lease | 13 |
| Problem with a credit reporting company's investigation into an existing problem | 13 |
| Closing an account | 12 |
| False statements or representation | 9 |
| Other features, terms, or problems | 8 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 33 | 97% |
| 2022 | 73 | 100% |
| 2023 | 95 | 100% |
| 2024 | 133 | 100% |
| 2025 | 229 | 100% |
| 2026 | 140 | 100% |
Source: CFPB Consumer Complaint Database
Mountain America Federal Credit Union spreads across product buckets
Mountain America Federal Credit Union's 703 logged complaints stay concentrated: only 35 states show a filing. Only 35.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2021 through 2026-06-23.
Mountain America Federal Credit Union answers 99.9% of complaints inside the CFPB's tracked window and closes 78.8% with a written explanation. 16.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Mountain America Federal Credit Union.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Mountain America Federal Credit Union: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 703.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Mountain America Federal Credit Union (99.9% timely; 16.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix