CFPB · Single-product concentration
Mortgage Lenders of America
36 CFPB complaints · 94.4% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
Mortgage Lenders of America: 94.4% of 36 CFPB complaints sit in "Mortgage". Timely 83.3% · relief 8.3%. Allegations, not findings.
- Single-product concentration
- +200% filings 2012 to 2020
CFPB relief outcome brief
CCDB company mortgage-lenders-of-america
8.3% relief · 83.3% timely · 36 filings · Mortgage
Same-product relief peers
Nearest relief peer: Capital Markets Cooporative, LLC (8.3% relief)
Mortgage Lenders of America closes 8.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Mortgage Lenders of America scores strongest on closed with explanation (74/100 percentile-benchmarked) and weakest on relief provided (39/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
39 / 100 percentile-benchmarked
8.3% of complaints closed with relief to the consumer
Timely response
71 / 100 percentile-benchmarked
83.3% of complaints answered inside the CFPB 15-day window
Closed with explanation
74 / 100 percentile-benchmarked
86.1% of complaints closed with an explanation to the consumer
Most of Mortgage Lenders of America's 36 filings include narrative text
72.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Mortgage Lenders of America complaint mix by product
- Mortgage 34 94.4% – 9% relief
- Credit reporting, 1 2.8% – 0% relief
- Debt collection 1 2.8% – 0% relief
How Mortgage Lenders of America's 36 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 34 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| Debt collection | 1 |
Where Mortgage Lenders of America complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 19.4% of this company's filings
Mortgage Lenders of America rising annual filings
Annual filing volume from the CFPB public database
- 2020
- 3
- +200% vs 2012
Top States
| State | Complaints |
|---|---|
| FL | 7 |
| TX | 4 |
| KS | 3 |
| PA | 3 |
| SC | 2 |
| VA | 2 |
| NC | 2 |
| AL | 1 |
| GA | 1 |
| IL | 1 |
| MS | 1 |
| KY | 1 |
| WI | 1 |
| WA | 1 |
| IN | 1 |
| AZ | 1 |
| MA | 1 |
| UT | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 11 |
| Settlement process and costs | 6 |
| Application, originator, mortgage broker | 5 |
| Credit decision / Underwriting | 4 |
| Closing on a mortgage | 4 |
| Loan servicing, payments, escrow account | 2 |
| Trouble during payment process | 2 |
| Improper use of your report | 1 |
| Attempts to collect debt not owed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2013 | 1 | 100% |
| 2014 | 2 | 50% |
| 2015 | 6 | 16.7% |
| 2016 | 4 | 100% |
| 2017 | 11 | 100% |
| 2018 | 4 | 100% |
| 2019 | 4 | 100% |
| 2020 | 3 | 100% |
Source: CFPB Consumer Complaint Database
Mortgage Lenders of America filings cluster in one product
Mortgage Lenders of America's 36 logged complaints stay concentrated: only 18 states show a filing. 72.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2020-09-23.
Mortgage Lenders of America answers 83.3% of complaints inside the CFPB's tracked window and closes 86.1% with a written explanation. 8.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Mortgage Lenders of America.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Mortgage Lenders of America: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 36.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 83.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Mortgage Lenders of America (83.3% timely; 8.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration