Merchants Automotive Group LLC
11 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Merchants Automotive Group LLC complaint mix by product
- Vehicle loan 7 63.6% – 0% relief
- Credit reporting 2 18.2% – 0% relief
- Credit reporting, 1 9.1% – 0% relief
- Debt collection 1 9.1% – 0% relief
How Merchants Automotive Group LLC's 11 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 7 |
| Credit reporting or other personal consumer reports | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| Debt collection | 1 |
Top States
| State | Complaints |
|---|---|
| NH | 6 |
| MA | 2 |
| FL | 1 |
| NY | 1 |
| GA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing the loan or lease | 4 |
| Repossession | 2 |
| Incorrect information on your report | 2 |
| Struggling to pay your loan | 1 |
| Credit monitoring or identity theft protection services | 1 |
| False statements or representation | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 1 | 100% |
| 2018 | 1 | 100% |
| 2019 | 1 | 100% |
| 2021 | 1 | 100% |
| 2023 | 1 | 100% |
| 2024 | 3 | 0% |
| 2025 | 2 | 0% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Merchants Automotive Group LLC
Merchants Automotive Group LLC's 11 logged complaints stay concentrated: only 5 states show a filing on record. 63.6% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2017 through 2026-04-09.
Merchants Automotive Group LLC answers 45.5% of complaints inside the CFPB's tracked window and closes 45.5% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Managing the loan or lease."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Merchants Automotive Group LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Merchants Automotive Group LLC have?
11, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Merchants Automotive Group LLC respond to complaints on time?
45.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Merchants Automotive Group LLC?
"Managing the loan or lease", filed under the "Vehicle loan or lease" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.