CFPB · Narrative-heavy record
Merchants Automotive Group LLC
11 CFPB complaints · 63.6% with narratives · top issue Managing the loan or lease.
Merchants Automotive Group LLC: 63.6% of 11 filings include consumer narratives. Timely 45.5% · relief 0% · top product Vehicle loan or lease. Allegations, not findings.
- Narrative-heavy record
- 0% filings 2017 to 2026
CFPB relief outcome brief
CCDB company merchants-automotive-group-llc
0% relief · 45.5% timely · 11 filings · Vehicle loan or lease
Same-product relief peers
Nearest relief peer: BMW Financial Services NA, LLC (0% relief)
Merchants Automotive Group LLC closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Merchants Automotive Group LLC's 11 filings include narrative text
63.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Merchants Automotive Group LLC complaint mix by product
- Vehicle loan 7 63.6% – 0% relief
- Credit reporting 2 18.2% – 0% relief
- Credit reporting, 1 9.1% – 0% relief
- Debt collection 1 9.1% – 0% relief
How Merchants Automotive Group LLC's 11 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 7 |
| Credit reporting or other personal consumer reports | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| Debt collection | 1 |
Concentrated filing states for Merchants Automotive Group LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- NH
- 54.5% of this company's filings
Merchants Automotive Group LLC complaints by year
Annual filing volume from the CFPB public database
- 2026
- 1
- 0% vs 2017
Top States
| State | Complaints |
|---|---|
| NH | 6 |
| MA | 2 |
| FL | 1 |
| NY | 1 |
| GA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing the loan or lease | 4 |
| Repossession | 2 |
| Incorrect information on your report | 2 |
| Struggling to pay your loan | 1 |
| Credit monitoring or identity theft protection services | 1 |
| False statements or representation | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 1 | 100% |
| 2018 | 1 | 100% |
| 2019 | 1 | 100% |
| 2021 | 1 | 100% |
| 2023 | 1 | 100% |
| 2024 | 3 | 0% |
| 2025 | 2 | 0% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Merchants Automotive Group LLC's narrative-rich complaint ledger
Merchants Automotive Group LLC's 11 logged complaints stay concentrated: only 5 states show a filing. 63.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2026-04-09.
Merchants Automotive Group LLC answers 45.5% of complaints inside the CFPB's tracked window and closes 45.5% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Managing the loan or lease."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Merchants Automotive Group LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Merchants Automotive Group LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 11.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 45.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Merchants Automotive Group LLC (45.5% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record