CFPB · Single-product concentration
Merchants and Professional Bureau, Inc.
295 CFPB complaints · 83.4% in "Debt collection" · top issue Attempts to collect debt not owed.
Merchants and Professional Bureau, Inc.: 83.4% of 295 CFPB complaints sit in "Debt collection". Timely 99% · relief 0.3%. Allegations, not findings.
- Single-product concentration
- +100% filings 2013 to 2025
CFPB relief outcome brief
CCDB company merchants-and-professional-bureau-inc
0.3% relief · 99% timely · 295 filings · Debt collection
Same-product relief peers
Nearest relief peer: Populus Financial Group, Inc. (F/K/A Ace Cash Express) (0.3% relief)
Merchants and Professional Bureau, Inc. closes 0.3% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Merchants and Professional Bureau, Inc.'s 295 filings include narrative text
45.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Merchants and Professional Bureau, Inc. complaint mix by product
- Debt collection 246 83.4% – 0% relief
- Credit reporting, 46 15.6% – 0% relief
- Credit reporting 2 0.7% – 0% relief
- Credit reporting 1 0.3% – 0% relief
How Merchants and Professional Bureau, Inc.'s 295 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 246 |
| Credit reporting, credit repair services, or other personal consumer reports | 46 |
| Credit reporting | 2 |
| Credit reporting or other personal consumer reports | 1 |
Concentrated filing states for Merchants and Professional Bureau, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 84.7% of this company's filings
Merchants and Professional Bureau, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2025
- 2
- +100% vs 2013
Top States
| State | Complaints |
|---|---|
| TX | 250 |
| CA | 8 |
| FL | 6 |
| GA | 3 |
| OK | 3 |
| IL | 3 |
| MI | 3 |
| CO | 2 |
| PA | 2 |
| OH | 2 |
| VA | 2 |
| NC | 2 |
| OR | 1 |
| SC | 1 |
| LA | 1 |
| NJ | 1 |
| AR | 1 |
| MD | 1 |
| MN | 1 |
| WI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 89 |
| Written notification about debt | 67 |
| Incorrect information on your report | 24 |
| Cont'd attempts collect debt not owed | 23 |
| Disclosure verification of debt | 21 |
| Took or threatened to take negative or legal action | 16 |
| False statements or representation | 15 |
| Problem with a credit reporting company's investigation into an existing problem | 15 |
| Communication tactics | 9 |
| Improper use of your report | 8 |
| Threatened to contact someone or share information improperly | 5 |
| Incorrect information on credit report | 2 |
| Improper contact or sharing of info | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 9 | 100% |
| 2015 | 16 | 100% |
| 2016 | 23 | 100% |
| 2017 | 26 | 100% |
| 2018 | 45 | 100% |
| 2019 | 23 | 100% |
| 2020 | 52 | 100% |
| 2021 | 68 | 100% |
| 2022 | 30 | 96.7% |
| 2025 | 2 | 0% |
Source: CFPB Consumer Complaint Database
Merchants and Professional Bureau, Inc. filings cluster in one product
Merchants and Professional Bureau, Inc.'s 295 logged complaints stay concentrated: only 20 states show a filing. 45.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2025-10-03.
Merchants and Professional Bureau, Inc. answers 99% of complaints inside the CFPB's tracked window and closes 98.6% with a written explanation. 0.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Merchants and Professional Bureau, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Merchants and Professional Bureau, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 295.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Merchants and Professional Bureau, Inc. (99% timely; 0.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration