Total complaints
2
Filed since 2016
2026 data Public-data reference. official source
MAC5 Mortgage, Inc.
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows MAC5 Mortgage, Inc.'s complaint history from CFPB public records. 2 consumers have filed complaints since 2016. The company has a 50% timely response rate and has provided relief in 0% of cases.
2
Total Complaints
50%
Timely Response
50%
Disputed
0%
Relief Provided
2
States Active
2016
Since
Timely response
50%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 50.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
MAC5 Mortgage, Inc. complaint mix by product
- Mortgage 1 50.0% – 0% relief
- Debt collection 1 50.0% – 0% relief
How MAC5 Mortgage, Inc.'s 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 1 |
| Debt collection | 1 |
Top States
| State | Complaints |
|---|---|
| CO | 1 |
| AZ | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 1 |
| Took or threatened to take negative or legal action | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 1 | 100% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About MAC5 Mortgage, Inc.
MAC5 Mortgage, Inc. has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2016, and the most recent logged activity is 2025-09-12, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, MAC5 Mortgage, Inc. reports a 50% timely-response rate and has closed 50% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 50% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Application, originator, mortgage broker".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating MAC5 Mortgage, Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does MAC5 Mortgage, Inc. have?
MAC5 Mortgage, Inc. has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
Does MAC5 Mortgage, Inc. respond to complaints on time?
MAC5 Mortgage, Inc. has a 50% timely response rate to CFPB complaints.
What is the most common complaint about MAC5 Mortgage, Inc.?
The most common issue reported against MAC5 Mortgage, Inc. is "Application, originator, mortgage broker" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.
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