Total complaints
7
Filed since 2014
2026 data Public-data reference. official source
Legacy Customer Management Group, LLC
7 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
7 consumer complaints filed with the CFPB
This profile shows Legacy Customer Management Group, LLC's complaint history from CFPB public records. 7 consumers have filed complaints since 2014. The company has a 28.6% timely response rate and has provided relief in 42.9% of cases.
7
Total Complaints
28.6%
Timely Response
0%
Disputed
42.9%
Relief Provided
6
States Active
2014
Since
Timely response
28.6%
CFPB-tracked response window
Relief rate
42.9%
Closed with monetary or non-monetary relief
Timely response rate 28.6%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 42.9%
Industry median
Share closed with monetary or non-monetary relief.
Legacy Customer Management Group, LLC complaint mix by product
- Debt collection 6 85.7% – 50% relief
- Credit reporting 1 14.3% – 0% relief
How Legacy Customer Management Group, LLC's 7 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 6 |
| Credit reporting or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 2 |
| NM | 1 |
| PA | 1 |
| OH | 1 |
| AL | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 2 |
| Disclosure verification of debt | 2 |
| Taking/threatening an illegal action | 1 |
| Improper use of your report | 1 |
| Cont'd attempts collect debt not owed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 4 | 50% |
| 2015 | 2 | 0% |
| 2024 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Legacy Customer Management Group, LLC
Legacy Customer Management Group, LLC has accumulated 7 consumer complaints in the CFPB public database, with filings active across 6 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2014, and the most recent logged activity is 2024-10-16, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Legacy Customer Management Group, LLC reports a 28.6% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 42.9% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Communication tactics".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Legacy Customer Management Group, LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Legacy Customer Management Group, LLC have?
Legacy Customer Management Group, LLC has received 7 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Legacy Customer Management Group, LLC respond to complaints on time?
Legacy Customer Management Group, LLC has a 28.6% timely response rate to CFPB complaints.
What is the most common complaint about Legacy Customer Management Group, LLC?
The most common issue reported against Legacy Customer Management Group, LLC is "Communication tactics" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.
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