Legacy Customer Management Group, LLC
10 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Legacy Customer Management Group, LLC complaint mix by product
- Debt collection 9 90.0% – 33% relief
- Credit reporting 1 10.0% – 0% relief
How Legacy Customer Management Group, LLC's 10 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 9 |
| Credit reporting or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| MO | 2 |
| CA | 2 |
| AL | 1 |
| AZ | 1 |
| OH | 1 |
| NM | 1 |
| FL | 1 |
| PA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Took or threatened to take negative or legal action | 2 |
| Communication tactics | 2 |
| Disclosure verification of debt | 2 |
| Improper use of your report | 1 |
| False statements or representation | 1 |
| Taking/threatening an illegal action | 1 |
| Cont'd attempts collect debt not owed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 4 | 50% |
| 2015 | 2 | 0% |
| 2024 | 1 | 0% |
| 2026 | 3 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Legacy Customer Management Group, LLC
Legacy Customer Management Group, LLC's 10 logged complaints stay concentrated: only 8 states show a filing on record. Only 20% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2014 through 2026-06-10.
Legacy Customer Management Group, LLC answers 20% of complaints inside the CFPB's tracked window and closes 0% with a written explanation. 30% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Took or threatened to take negative or legal action."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Legacy Customer Management Group, LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Legacy Customer Management Group, LLC have?
10, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Legacy Customer Management Group, LLC respond to complaints on time?
20% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Legacy Customer Management Group, LLC?
"Took or threatened to take negative or legal action", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.