Kiavi, Inc.
24 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Kiavi, Inc. complaint mix by product
- Mortgage 21 87.5% – 10% relief
- Checking or 1 4.2% – 0% relief
- Payday loan, 1 4.2% – 0% relief
- Credit reporting 1 4.2% – 0% relief
How Kiavi, Inc.'s 24 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 21 |
| Checking or savings account | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit reporting or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 5 |
| TX | 4 |
| GA | 2 |
| NC | 2 |
| OR | 2 |
| CA | 2 |
| NY | 2 |
| OH | 1 |
| NJ | 1 |
| MO | 1 |
| PA | 1 |
| MI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Closing on a mortgage | 9 |
| Trouble during payment process | 5 |
| Applying for a mortgage or refinancing an existing mortgage | 4 |
| Struggling to pay mortgage | 3 |
| Opening an account | 1 |
| Struggling to pay your loan | 1 |
| Identity theft protection or other monitoring services | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 3 | 100% |
| 2023 | 2 | 50% |
| 2024 | 3 | 100% |
| 2025 | 14 | 78.6% |
| 2026 | 2 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Kiavi, Inc.
Kiavi, Inc.'s 24 logged complaints stay concentrated: only 12 states show a filing on record. 66.7% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2022 through 2026-03-05.
Kiavi, Inc. answers 83.3% of complaints inside the CFPB's tracked window and closes 91.7% with a written explanation. 8.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Closing on a mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Kiavi, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Kiavi, Inc. have?
24, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Kiavi, Inc. respond to complaints on time?
83.3% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Kiavi, Inc.?
"Closing on a mortgage", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.