CFPB · Single-product concentration
Kiavi, Inc.
24 CFPB complaints · 87.5% in "Mortgage" · top issue Closing on a mortgage.
Kiavi, Inc.: 87.5% of 24 CFPB complaints sit in "Mortgage". Timely 83.3% · relief 8.3%. Allegations, not findings.
- Single-product concentration
- -33.3% filings 2022 to 2026
CFPB relief outcome brief
CCDB company kiavi-inc
8.3% relief · 83.3% timely · 24 filings · Mortgage
Same-product relief peers
Nearest relief peer: Capital Markets Cooporative, LLC (8.3% relief)
Kiavi, Inc. closes 8.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Kiavi, Inc.'s 24 filings include narrative text
66.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Kiavi, Inc. complaint mix by product
- Mortgage 21 87.5% – 10% relief
- Checking or 1 4.2% – 0% relief
- Payday loan, 1 4.2% – 0% relief
- Credit reporting 1 4.2% – 0% relief
How Kiavi, Inc.'s 24 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 21 |
| Checking or savings account | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit reporting or other personal consumer reports | 1 |
Where Kiavi, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 20.8% of this company's filings
Kiavi, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 2
- -33.3% vs 2022
Top States
| State | Complaints |
|---|---|
| FL | 5 |
| TX | 4 |
| GA | 2 |
| NC | 2 |
| OR | 2 |
| CA | 2 |
| NY | 2 |
| OH | 1 |
| NJ | 1 |
| MO | 1 |
| PA | 1 |
| MI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Closing on a mortgage | 9 |
| Trouble during payment process | 5 |
| Applying for a mortgage or refinancing an existing mortgage | 4 |
| Struggling to pay mortgage | 3 |
| Opening an account | 1 |
| Struggling to pay your loan | 1 |
| Identity theft protection or other monitoring services | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 3 | 100% |
| 2023 | 2 | 50% |
| 2024 | 3 | 100% |
| 2025 | 14 | 78.6% |
| 2026 | 2 | 100% |
Source: CFPB Consumer Complaint Database
Kiavi, Inc. filings cluster in one product
Kiavi, Inc.'s 24 logged complaints stay concentrated: only 12 states show a filing. 66.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2022 through 2026-03-05.
Kiavi, Inc. answers 83.3% of complaints inside the CFPB's tracked window and closes 91.7% with a written explanation. 8.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Closing on a mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Kiavi, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Kiavi, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 24.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 83.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Kiavi, Inc. (83.3% timely; 8.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration