Houston Finance Co.
27 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Houston Finance Co. complaint mix by product
- Debt collection 10 37.0% – 0% relief
- Credit reporting 5 18.5% – 0% relief
- Payday loan, 4 14.8% – 25% relief
- Credit reporting, 3 11.1% – 0% relief
- Payday loan, 2 7.4% – 0% relief
- Consumer Loan 2 7.4% – 0% relief
- Checking or 1 3.7% – 0% relief
How Houston Finance Co.'s 27 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 10 |
| Credit reporting or other personal consumer reports | 5 |
| Payday loan, title loan, or personal loan | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Consumer Loan | 2 |
| Checking or savings account | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 26 |
| GA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Took or threatened to take negative or legal action | 7 |
| Improper use of your report | 4 |
| Incorrect information on your report | 4 |
| Attempts to collect debt not owed | 2 |
| Managing the loan or lease | 2 |
| Problem when making payments | 2 |
| Closing an account | 1 |
| Problem with fraud alerts or security freezes | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Getting the loan | 1 |
| Cont'd attempts collect debt not owed | 1 |
| Struggling to pay your loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 3 | 33.3% |
| 2017 | 4 | 75% |
| 2020 | 1 | 0% |
| 2021 | 1 | 0% |
| 2023 | 1 | 100% |
| 2024 | 4 | 100% |
| 2025 | 7 | 100% |
| 2026 | 6 | 83.3% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Houston Finance Co.
Houston Finance Co.'s 27 logged complaints stay concentrated: only 2 states show a filing on record. Only 37% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2016 through 2026-05-15.
Houston Finance Co. answers 77.8% of complaints inside the CFPB's tracked window and closes 96.3% with a written explanation. 3.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Took or threatened to take negative or legal action."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Houston Finance Co..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Houston Finance Co. have?
27, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Houston Finance Co. respond to complaints on time?
77.8% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Houston Finance Co.?
"Took or threatened to take negative or legal action", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.