Columbia Collection Service, Inc.
82 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Columbia Collection Service, Inc. complaint mix by product
- Debt collection 72 87.8% – 4% relief
- Credit reporting 7 8.5% – 0% relief
- Credit reporting, 2 2.4% – 0% relief
- Credit card 1 1.2% – 0% relief
How Columbia Collection Service, Inc.'s 82 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 72 |
| Credit reporting or other personal consumer reports | 7 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Credit card | 1 |
Top States
| State | Complaints |
|---|---|
| OR | 47 |
| TX | 8 |
| WA | 5 |
| CA | 4 |
| GA | 2 |
| MO | 2 |
| TN | 1 |
| PA | 1 |
| IL | 1 |
| MI | 1 |
| MN | 1 |
| UT | 1 |
| FL | 1 |
| NC | 1 |
| SC | 1 |
| NV | 1 |
| SD | 1 |
| CO | 1 |
| NY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 15 |
| Disclosure verification of debt | 14 |
| Cont'd attempts collect debt not owed | 14 |
| False statements or representation | 6 |
| Took or threatened to take negative or legal action | 5 |
| Written notification about debt | 5 |
| Taking/threatening an illegal action | 5 |
| Incorrect information on your report | 4 |
| Communication tactics | 4 |
| Problem with a company's investigation into an existing problem | 3 |
| Threatened to contact someone or share information improperly | 2 |
| Improper use of your report | 2 |
| Improper contact or sharing of info | 2 |
| Problem with a purchase shown on your statement | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 9 | 66.7% |
| 2015 | 14 | 92.9% |
| 2016 | 14 | 100% |
| 2017 | 6 | 100% |
| 2018 | 8 | 37.5% |
| 2019 | 9 | 22.2% |
| 2020 | 1 | 100% |
| 2024 | 2 | 0% |
| 2025 | 12 | 0% |
| 2026 | 7 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Columbia Collection Service, Inc.
Columbia Collection Service, Inc.'s 82 logged complaints stay concentrated: only 19 states show a filing on record. Only 37.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2014 through 2026-04-29.
Columbia Collection Service, Inc. answers 54.9% of complaints inside the CFPB's tracked window and closes 69.5% with a written explanation. 3.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Columbia Collection Service, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Columbia Collection Service, Inc. have?
82, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Columbia Collection Service, Inc. respond to complaints on time?
54.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Columbia Collection Service, Inc.?
"Attempts to collect debt not owed", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.