CFPB · Single-product concentration
HIGHLAND FINANCIAL SERVICES (Closed)
31 CFPB complaints · 96.8% in "Debt collection" · top issue Taking/threatening an illegal action.
HIGHLAND FINANCIAL SERVICES (Closed): 96.8% of 31 CFPB complaints sit in "Debt collection". Timely 61.3% · relief 22.6%. Allegations, not findings.
- Single-product concentration
- -85.2% filings 2014 to 2015
CFPB relief outcome brief
CCDB company highland-financial-services-closed
22.6% relief · 61.3% timely · 31 filings · Debt collection
Same-product relief peers
Nearest relief peer: Worldwide Processing Group, LLC (22.6% relief)
HIGHLAND FINANCIAL SERVICES (Closed) closes 22.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
HIGHLAND FINANCIAL SERVICES (Closed) scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
100 / 100 percentile-benchmarked
22.6% of complaints closed with relief to the consumer
Timely response
32 / 100 percentile-benchmarked
61.3% of complaints answered inside the CFPB 15-day window
Closed with explanation
0 / 100 percentile-benchmarked
16.1% of complaints closed with an explanation to the consumer
Coded fields dominate HIGHLAND FINANCIAL SERVICES (Closed)'s 31 filings
Only 9.7% include narrative text, so product/issue codes carry most of what can be read here. The two counts still add to total filings.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
HIGHLAND FINANCIAL SERVICES (Closed) complaint mix by product
- Debt collection 30 96.8% – 20% relief
- Payday loan 1 3.2% – 100% relief
How HIGHLAND FINANCIAL SERVICES (Closed)'s 31 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 30 |
| Payday loan | 1 |
Where HIGHLAND FINANCIAL SERVICES (Closed) complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- IL
- 12.9% of this company's filings
HIGHLAND FINANCIAL SERVICES (Closed) falling annual filings
Annual filing volume from the CFPB public database
- 2015
- 4
- -85.2% vs 2014
Top States
| State | Complaints |
|---|---|
| IL | 4 |
| OH | 4 |
| GA | 3 |
| VA | 3 |
| CA | 3 |
| TX | 2 |
| IN | 1 |
| MD | 1 |
| LA | 1 |
| WI | 1 |
| MS | 1 |
| NH | 1 |
| MI | 1 |
| RI | 1 |
| CT | 1 |
| FL | 1 |
| KY | 1 |
| PA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Taking/threatening an illegal action | 13 |
| Cont'd attempts collect debt not owed | 6 |
| False statements or representation | 5 |
| Communication tactics | 5 |
| Disclosure verification of debt | 1 |
| Received a loan I didn't apply for | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 27 | 70.4% |
| 2015 | 4 | 0% |
Source: CFPB Consumer Complaint Database
HIGHLAND FINANCIAL SERVICES (Closed) filings cluster in one product
HIGHLAND FINANCIAL SERVICES (Closed)'s 31 logged complaints stay concentrated: only 18 states show a filing. Only 9.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2014 through 2015-09-21.
HIGHLAND FINANCIAL SERVICES (Closed) answers 61.3% of complaints inside the CFPB's tracked window and closes 16.1% with a written explanation. 22.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Taking/threatening an illegal action."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about HIGHLAND FINANCIAL SERVICES (Closed).
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for HIGHLAND FINANCIAL SERVICES (Closed): nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 31.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 61.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for HIGHLAND FINANCIAL SERVICES (Closed) (61.3% timely; 22.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration