Total complaints
31
Filed since 2014
2026 data Public-data reference. official source
HIGHLAND FINANCIAL SERVICES (Closed)
31 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
31 consumer complaints filed with the CFPB
This profile shows HIGHLAND FINANCIAL SERVICES (Closed)'s complaint history from CFPB public records. 31 consumers have filed complaints since 2014. The company has a 61.3% timely response rate and has provided relief in 22.6% of cases.
31
Total Complaints
61.3%
Timely Response
25.8%
Disputed
22.6%
Relief Provided
18
States Active
2014
Since
Timely response
61.3%
CFPB-tracked response window
Relief rate
22.6%
Closed with monetary or non-monetary relief
Timely response rate 61.3%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 22.6%
Industry median
Share closed with monetary or non-monetary relief.
HIGHLAND FINANCIAL SERVICES (Closed) complaint mix by product
- Debt collection 30 96.8% – 20% relief
- Payday loan 1 3.2% – 100% relief
How HIGHLAND FINANCIAL SERVICES (Closed)'s 31 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 30 |
| Payday loan | 1 |
Top States
| State | Complaints |
|---|---|
| OH | 4 |
| IL | 4 |
| CA | 3 |
| VA | 3 |
| GA | 3 |
| TX | 2 |
| IN | 1 |
| CT | 1 |
| PA | 1 |
| MI | 1 |
| NH | 1 |
| MD | 1 |
| FL | 1 |
| MS | 1 |
| RI | 1 |
| LA | 1 |
| KY | 1 |
| WI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Taking/threatening an illegal action | 13 |
| Cont'd attempts collect debt not owed | 6 |
| False statements or representation | 5 |
| Communication tactics | 5 |
| Received a loan I didn't apply for | 1 |
| Disclosure verification of debt | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 27 | 70.4% |
| 2015 | 4 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About HIGHLAND FINANCIAL SERVICES (Closed)
HIGHLAND FINANCIAL SERVICES (Closed) has accumulated 31 consumer complaints in the CFPB public database, with filings active across 18 U.S. states. Of those submissions, 3 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2014, and the most recent logged activity is 2015-09-21, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, HIGHLAND FINANCIAL SERVICES (Closed) reports a 61.3% timely-response rate and has closed 16.1% of cases with a written explanation to the consumer. 22.6% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 25.8% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Taking/threatening an illegal action".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating HIGHLAND FINANCIAL SERVICES (Closed): cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does HIGHLAND FINANCIAL SERVICES (Closed) have?
HIGHLAND FINANCIAL SERVICES (Closed) has received 31 consumer complaints filed with the Consumer Financial Protection Bureau.
Does HIGHLAND FINANCIAL SERVICES (Closed) respond to complaints on time?
HIGHLAND FINANCIAL SERVICES (Closed) has a 61.3% timely response rate to CFPB complaints.
What is the most common complaint about HIGHLAND FINANCIAL SERVICES (Closed)?
The most common issue reported against HIGHLAND FINANCIAL SERVICES (Closed) is "Taking/threatening an illegal action" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.
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