CFPB · Single-product concentration
Highland Capital
15 CFPB complaints · 86.7% in "Debt collection" · top issue Communication tactics.
Highland Capital: 86.7% of 15 CFPB complaints sit in "Debt collection". Timely 0% · relief 0%. Allegations, not findings.
- Single-product concentration
- -92.9% filings 2015 to 2025
CFPB relief outcome brief
CCDB company highland-capital
0% relief · 0% timely · 15 filings · Debt collection
Same-product relief peers
Nearest relief peer: Transworld Systems Inc (0% relief)
Highland Capital closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Highland Capital scores 0/100 on relief provided, blended into one composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0% of complaints closed with relief to the consumer
Timely response
0 / 100 percentile-benchmarked
0% of complaints answered inside the CFPB 15-day window
Closed with explanation
0 / 100 percentile-benchmarked
0% of complaints closed with an explanation to the consumer
Most of Highland Capital's 15 filings include narrative text
53.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Highland Capital complaint mix by product
- Debt collection 13 86.7% – 0% relief
- Mortgage 2 13.3% – 0% relief
How Highland Capital's 15 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 13 |
| Mortgage | 2 |
Where Highland Capital complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- OH
- 33.3% of this company's filings
Highland Capital falling annual filings
Annual filing volume from the CFPB public database
- 2025
- 1
- -92.9% vs 2015
Top States
| State | Complaints |
|---|---|
| OH | 5 |
| CA | 3 |
| AL | 2 |
| NY | 1 |
| GA | 1 |
| KS | 1 |
| TX | 1 |
| WA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 5 |
| Taking/threatening an illegal action | 5 |
| False statements or representation | 2 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Credit decision / Underwriting | 1 |
| Cont'd attempts collect debt not owed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 14 | 0% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Highland Capital filings cluster in one product
Highland Capital's 15 logged complaints stay concentrated: only 8 states show a filing. 53.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2025-11-15.
Highland Capital answers 0% of complaints inside the CFPB's tracked window and closes 0% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Highland Capital.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Highland Capital: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 15.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 0%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Highland Capital (0% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration