Hanwha QCells USA Corp
101 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Hanwha QCells USA Corp complaint mix by product
- Payday loan, 65 64.4% – 2% relief
- Credit reporting 13 12.9% – 8% relief
- Debt collection 13 12.9% – 8% relief
- Mortgage 4 4.0% – 0% relief
- Money transfer, 3 3.0% – 0% relief
- Checking or 2 2.0% – 0% relief
- Debt or 1 1.0% – 0% relief
How Hanwha QCells USA Corp's 101 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, personal loan, or advance loan | 65 |
| Credit reporting or other personal consumer reports | 13 |
| Debt collection | 13 |
| Mortgage | 4 |
| Money transfer, virtual currency, or money service | 3 |
| Checking or savings account | 2 |
| Debt or credit management | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 27 |
| CA | 24 |
| FL | 11 |
| NY | 6 |
| NC | 5 |
| LA | 4 |
| ID | 3 |
| MI | 3 |
| OK | 3 |
| VA | 2 |
| NJ | 2 |
| NH | 2 |
| HI | 1 |
| MA | 1 |
| PA | 1 |
| NM | 1 |
| CO | 1 |
| GA | 1 |
| AZ | 1 |
| AR | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Getting the loan | 22 |
| Charged fees or interest you didn't expect | 14 |
| Problem when making payments | 10 |
| Problem with additional add-on products or services | 9 |
| Incorrect information on your report | 7 |
| Improper use of your report | 5 |
| Attempts to collect debt not owed | 5 |
| Struggling to pay your loan | 4 |
| Took or threatened to take negative or legal action | 4 |
| Fraud or scam | 3 |
| Problem with the payoff process at the end of the loan | 3 |
| Trouble during payment process | 2 |
| Problem with a company's investigation into an existing problem | 2 |
| Problem with a lender or other company charging your account | 2 |
| Written notification about debt | 2 |
| False statements or representation | 1 |
| Problem with fraud alerts or security freezes | 1 |
| Didn't provide services promised | 1 |
| Confusing or misleading advertising or marketing | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2023 | 1 | 100% |
| 2024 | 12 | 100% |
| 2025 | 42 | 100% |
| 2026 | 46 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Hanwha QCells USA Corp
Hanwha QCells USA Corp's 101 logged complaints stay concentrated: only 21 states show a filing on record. 48.5% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2023 through 2026-06-22.
Hanwha QCells USA Corp answers 100% of complaints inside the CFPB's tracked window and closes 91.1% with a written explanation. 3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, personal loan, or advance loan" draws the most filings, most often for "Getting the loan."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Hanwha QCells USA Corp.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Hanwha QCells USA Corp have?
101, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Hanwha QCells USA Corp respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Hanwha QCells USA Corp?
"Getting the loan", filed under the "Payday loan, title loan, personal loan, or advance loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.