Gemini Direct LLC, dba Credit Innovation Group
14 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Gemini Direct LLC, dba Credit Innovation Group complaint mix by product
- Credit reporting, 9 64.3% – 67% relief
- Debt or 4 28.6% – 75% relief
- Money transfer, 1 7.1% – 0% relief
How Gemini Direct LLC, dba Credit Innovation Group's 14 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting, credit repair services, or other personal consumer reports | 9 |
| Debt or credit management | 4 |
| Money transfer, virtual currency, or money service | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 3 |
| CO | 2 |
| CA | 2 |
| DC | 1 |
| WV | 1 |
| TX | 1 |
| MI | 1 |
| NV | 1 |
| LA | 1 |
| PA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 3 |
| Didn't provide services promised | 3 |
| Confusing or misleading advertising or marketing | 3 |
| Credit monitoring or identity theft protection services | 2 |
| Problem with customer service | 1 |
| Excessive fees | 1 |
| Unexpected or other fees | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 1 | 0% |
| 2020 | 2 | 50% |
| 2022 | 2 | 0% |
| 2023 | 5 | 60% |
| 2024 | 2 | 50% |
| 2025 | 1 | 100% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Gemini Direct LLC, dba Credit Innovation Group
Gemini Direct LLC, dba Credit Innovation Group's 14 logged complaints stay concentrated: only 10 states show a filing on record. 57.1% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2018 through 2026-04-05.
Gemini Direct LLC, dba Credit Innovation Group answers 42.9% of complaints inside the CFPB's tracked window and closes 28.6% with a written explanation. 64.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting, credit repair services, or other personal consumer reports" draws the most filings, most often for "Fraud or scam."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Gemini Direct LLC, dba Credit Innovation Group.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Gemini Direct LLC, dba Credit Innovation Group have?
14, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Gemini Direct LLC, dba Credit Innovation Group respond to complaints on time?
42.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Gemini Direct LLC, dba Credit Innovation Group?
"Fraud or scam", filed under the "Credit reporting, credit repair services, or other personal consumer reports" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.