CFPB · Narrative-heavy record
FirstKey Holdings, LLC
39 CFPB complaints · 56.4% with narratives · top issue Loan servicing, payments, escrow account.
FirstKey Holdings, LLC: 56.4% of 39 filings include consumer narratives. Timely 92.3% · relief 15.4% · top product Mortgage. Allegations, not findings.
- Narrative-heavy record
- +100% filings 2015 to 2026
CFPB relief outcome brief
CCDB company firstkey-holdings-llc
15.4% relief · 92.3% timely · 39 filings · Mortgage
Same-product relief peers
Nearest relief peer: Nations Lending Corporation (15.3% relief)
FirstKey Holdings, LLC closes 15.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of FirstKey Holdings, LLC's 39 filings include narrative text
56.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
FirstKey Holdings, LLC complaint mix by product
- Mortgage 24 61.5% – 25% relief
- Debt collection 7 17.9% – 0% relief
- Student loan 5 12.8% – 0% relief
- Credit reporting 2 5.1% – 0% relief
- Credit reporting, 1 2.6% – 0% relief
How FirstKey Holdings, LLC's 39 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 24 |
| Debt collection | 7 |
| Student loan | 5 |
| Credit reporting or other personal consumer reports | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where FirstKey Holdings, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 30.8% of this company's filings
FirstKey Holdings, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 8
- +100% vs 2015
Top States
| State | Complaints |
|---|---|
| CA | 12 |
| FL | 5 |
| MN | 3 |
| NY | 3 |
| GA | 2 |
| MD | 2 |
| IL | 2 |
| KY | 2 |
| PA | 1 |
| CT | 1 |
| TN | 1 |
| NC | 1 |
| MI | 1 |
| MA | 1 |
| OR | 1 |
| NJ | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 11 |
| Trouble during payment process | 7 |
| Dealing with your lender or servicer | 4 |
| Took or threatened to take negative or legal action | 3 |
| Struggling to pay mortgage | 3 |
| Incorrect information on your report | 3 |
| Attempts to collect debt not owed | 2 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Getting a loan | 1 |
| False statements or representation | 1 |
| Other | 1 |
| Loan modification,collection,foreclosure | 1 |
| Written notification about debt | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 4 | 100% |
| 2016 | 8 | 75% |
| 2017 | 3 | 66.7% |
| 2018 | 2 | 100% |
| 2021 | 2 | 100% |
| 2023 | 5 | 100% |
| 2024 | 3 | 100% |
| 2025 | 4 | 100% |
| 2026 | 8 | 100% |
Source: CFPB Consumer Complaint Database
FirstKey Holdings, LLC's narrative-rich complaint ledger
FirstKey Holdings, LLC's 39 logged complaints stay concentrated: only 16 states show a filing. 56.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2026-05-14.
FirstKey Holdings, LLC answers 92.3% of complaints inside the CFPB's tracked window and closes 76.9% with a written explanation. 15.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about FirstKey Holdings, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for FirstKey Holdings, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 39.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 92.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for FirstKey Holdings, LLC (92.3% timely; 15.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record