CFPB · Single-product concentration
FirstCash, Inc.
26 CFPB complaints · 80.8% in "Payday loan, title loan, personal loan, or advance loan" · top issue Property was sold.
FirstCash, Inc.: 80.8% of 26 CFPB complaints sit in "Payday loan, title loan, personal loan, or advance loan". Timely 100% · relief 3.8%. Allegations, not findings.
- Single-product concentration
- +50% filings 2022 to 2026
CFPB relief outcome brief
CCDB company firstcash-inc
3.8% relief · 100% timely · 26 filings · Payday loan, title loan, personal loan, or advance loan
Same-product relief peers
Nearest relief peer: Robinson Economic Development Corporation (3.6% relief)
FirstCash, Inc. closes 3.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of FirstCash, Inc.'s 26 filings include narrative text
65.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
FirstCash, Inc. complaint mix by product
- Payday loan, 21 80.8% – 5% relief
- Payday loan, 3 11.5% – 0% relief
- Money transfer, 2 7.7% – 0% relief
How FirstCash, Inc.'s 26 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, personal loan, or advance loan | 21 |
| Payday loan, title loan, or personal loan | 3 |
| Money transfer, virtual currency, or money service | 2 |
Where FirstCash, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 26.9% of this company's filings
FirstCash, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 3
- +50% vs 2022
Top States
| State | Complaints |
|---|---|
| TX | 7 |
| FL | 4 |
| TN | 3 |
| CO | 2 |
| OH | 2 |
| GA | 2 |
| AZ | 2 |
| LA | 2 |
| MO | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Property was sold | 11 |
| Charged fees or interest you didn't expect | 5 |
| Can't contact lender or servicer | 3 |
| Property was damaged or destroyed property | 3 |
| Was approved for a loan, but didn't receive the money | 2 |
| Other transaction problem | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 2 | 100% |
| 2023 | 2 | 100% |
| 2024 | 6 | 100% |
| 2025 | 13 | 100% |
| 2026 | 3 | 100% |
Source: CFPB Consumer Complaint Database
FirstCash, Inc. filings cluster in one product
FirstCash, Inc.'s 26 logged complaints stay concentrated: only 9 states show a filing. 65.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2022 through 2026-04-02.
FirstCash, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 96.2% with a written explanation. 3.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, personal loan, or advance loan" draws the most filings, most often for "Property was sold."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about FirstCash, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for FirstCash, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 26.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for FirstCash, Inc. (100% timely; 3.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration