CFPB · Narrative-heavy record
First Student Services
4 CFPB complaints · 50% with narratives · top issue Fraud or scam.
First Student Services: 50% of 4 filings include consumer narratives. Timely 25% · relief 25% · top product Debt collection. Allegations, not findings.
- Narrative-heavy record
- 0% filings 2017 to 2022
CFPB relief outcome brief
CCDB company first-student-services
25% relief · 25% timely · 4 filings · Debt collection
Same-product relief peers
Nearest relief peer: Erc (25% relief)
First Student Services closes 25% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Student Services complaint mix by product
- Debt collection 2 50.0% – 0% relief
- Money transfer, 1 25.0% – 100% relief
- Credit reporting, 1 25.0% – 0% relief
How First Student Services's 4 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 2 |
| Money transfer, virtual currency, or money service | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where First Student Services complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- UT
- 25% of this company's filings
First Student Services complaints by year
Annual filing volume from the CFPB public database
- 2022
- 1
- 0% vs 2017
Top States
| State | Complaints |
|---|---|
| UT | 1 |
| MI | 1 |
| IL | 1 |
| CA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 1 |
| False statements or representation | 1 |
| Incorrect information on your report | 1 |
| Written notification about debt | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 1 | 100% |
| 2018 | 1 | 0% |
| 2021 | 1 | 0% |
| 2022 | 1 | 0% |
Source: CFPB Consumer Complaint Database
First Student Services's narrative-rich complaint ledger
First Student Services's 4 logged complaints stay concentrated: only 4 states show a filing. 50% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2022-02-13.
First Student Services answers 25% of complaints inside the CFPB's tracked window and closes 0% with a written explanation. 25% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Fraud or scam."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Student Services.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for First Student Services: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 4.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 25%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for First Student Services (25% timely; 25% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record