Total complaints
3
Filed since 2017
2026 data Public-data reference. official source
First Student Services
3 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
3 consumer complaints filed with the CFPB
This profile shows First Student Services's complaint history from CFPB public records. 3 consumers have filed complaints since 2017. The company has a 33.3% timely response rate and has provided relief in 33.3% of cases.
3
Total Complaints
33.3%
Timely Response
0%
Disputed
33.3%
Relief Provided
3
States Active
2017
Since
Timely response
33.3%
CFPB-tracked response window
Relief rate
33.3%
Closed with monetary or non-monetary relief
Timely response rate 33.3%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 33.3%
Industry median
Share closed with monetary or non-monetary relief.
First Student Services complaint mix by product
- Money transfer, 1 33.3% – 100% relief
- Debt collection 1 33.3% – 0% relief
- Credit reporting, 1 33.3% – 0% relief
How First Student Services's 3 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 1 |
| Debt collection | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| UT | 1 |
| MI | 1 |
| IL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 1 |
| False statements or representation | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 1 | 100% |
| 2018 | 1 | 0% |
| 2021 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About First Student Services
First Student Services has accumulated 3 consumer complaints in the CFPB public database, with filings active across 3 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2017, and the most recent logged activity is 2021-07-15, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, First Student Services reports a 33.3% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 33.3% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Money transfer, virtual currency, or money service", and the single most common underlying issue is "Fraud or scam".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating First Student Services: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does First Student Services have?
First Student Services has received 3 consumer complaints filed with the Consumer Financial Protection Bureau.
Does First Student Services respond to complaints on time?
First Student Services has a 33.3% timely response rate to CFPB complaints.
What is the most common complaint about First Student Services?
The most common issue reported against First Student Services is "Fraud or scam" in the "Money transfer, virtual currency, or money service" product category.
Read our methodology — how this data is sourced, computed, and verified.
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