CFPB · Single-product concentration
First Direct Mediation
21 CFPB complaints · 95.2% in "Debt collection" · top issue Communication tactics.
First Direct Mediation: 95.2% of 21 CFPB complaints sit in "Debt collection". Timely 95.2% · relief 0%. Allegations, not findings.
- Single-product concentration
- -66.7% filings 2020 to 2022
CFPB relief outcome brief
CCDB company first-direct-mediation
0% relief · 95.2% timely · 21 filings · Debt collection
Same-product relief peers
Nearest relief peer: Transworld Systems Inc (0% relief)
First Direct Mediation closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of First Direct Mediation's 21 filings include narrative text
61.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Direct Mediation complaint mix by product
- Debt collection 20 95.2% – 0% relief
- Payday loan, 1 4.8% – 0% relief
How First Direct Mediation's 21 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 20 |
| Payday loan, title loan, or personal loan | 1 |
Where First Direct Mediation complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 28.6% of this company's filings
First Direct Mediation falling annual filings
Annual filing volume from the CFPB public database
- 2022
- 2
- -66.7% vs 2020
Top States
| State | Complaints |
|---|---|
| TX | 6 |
| KY | 2 |
| CA | 2 |
| TN | 2 |
| FL | 2 |
| LA | 2 |
| NV | 1 |
| MO | 1 |
| OK | 1 |
| OH | 1 |
| IN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 6 |
| False statements or representation | 6 |
| Took or threatened to take negative or legal action | 4 |
| Threatened to contact someone or share information improperly | 3 |
| Can't contact lender or servicer | 1 |
| Written notification about debt | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 6 | 100% |
| 2021 | 13 | 100% |
| 2022 | 2 | 50% |
Source: CFPB Consumer Complaint Database
First Direct Mediation filings cluster in one product
First Direct Mediation's 21 logged complaints stay concentrated: only 11 states show a filing. 61.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2020 through 2022-03-18.
First Direct Mediation answers 95.2% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Direct Mediation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for First Direct Mediation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 21.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 95.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for First Direct Mediation (95.2% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration