First Direct Mediation
21 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Direct Mediation complaint mix by product
- Debt collection 20 95.2% – 0% relief
- Payday loan, 1 4.8% – 0% relief
How First Direct Mediation's 21 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 20 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 6 |
| KY | 2 |
| CA | 2 |
| TN | 2 |
| FL | 2 |
| LA | 2 |
| NV | 1 |
| MO | 1 |
| OK | 1 |
| OH | 1 |
| IN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 6 |
| False statements or representation | 6 |
| Took or threatened to take negative or legal action | 4 |
| Threatened to contact someone or share information improperly | 3 |
| Can't contact lender or servicer | 1 |
| Written notification about debt | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 6 | 100% |
| 2021 | 13 | 100% |
| 2022 | 2 | 50% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About First Direct Mediation
First Direct Mediation's 21 logged complaints stay concentrated: only 11 states show a filing on record. 61.9% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2020 through 2022-03-18.
First Direct Mediation answers 95.2% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Direct Mediation.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does First Direct Mediation have?
21, per the CFPB's public complaint count for this company (see the full breakdown above).
Does First Direct Mediation respond to complaints on time?
95.2% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about First Direct Mediation?
"Communication tactics", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.