Excella Recovery Group
11 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Excella Recovery Group complaint mix by product
- Debt collection 5 45.5% – 0% relief
- Payday loan 4 36.4% – 0% relief
- Prepaid card 1 9.1% – 0% relief
- Credit card 1 9.1% – 0% relief
How Excella Recovery Group's 11 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 5 |
| Payday loan | 4 |
| Prepaid card | 1 |
| Credit card or prepaid card | 1 |
Top States
| State | Complaints |
|---|---|
| CO | 2 |
| SC | 1 |
| CA | 1 |
| MI | 1 |
| TX | 1 |
| NJ | 1 |
| UT | 1 |
| TN | 1 |
| ID | 1 |
| PA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Cont'd attempts collect debt not owed | 3 |
| Trouble using the card | 1 |
| Improper contact or sharing of info | 1 |
| Applied for loan/did not receive money | 1 |
| Received a loan I didn't apply for | 1 |
| Taking/threatening an illegal action | 1 |
| Charged fees or interest I didn't expect | 1 |
| Can't contact lender | 1 |
| Problem getting a card or closing an account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 8 | 0% |
| 2016 | 1 | 0% |
| 2022 | 1 | 0% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Excella Recovery Group
Excella Recovery Group's 11 logged complaints stay concentrated: only 10 states show a filing on record. Only 27.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2015 through 2025-11-25.
Excella Recovery Group answers 0% of complaints inside the CFPB's tracked window and closes 54.5% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Cont'd attempts collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Excella Recovery Group.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Excella Recovery Group have?
11, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Excella Recovery Group respond to complaints on time?
0% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Excella Recovery Group?
"Cont'd attempts collect debt not owed", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.