CFPB · Mid-pack CFPB posture
Excella Recovery Group
11 CFPB complaints · 10 states · top issue Cont'd attempts collect debt not owed.
Excella Recovery Group has 11 consumer complaints in the CFPB public database. Timely response is 0%; 0% closed with relief; top product Debt collection. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- -87.5% filings 2015 to 2025
CFPB relief outcome brief
CCDB company excella-recovery-group
0% relief · 0% timely · 11 filings · Debt collection
Same-product relief peers
Nearest relief peer: Transworld Systems Inc (0% relief)
Excella Recovery Group closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 11 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Excella Recovery Group complaint mix by product
- Debt collection 5 45.5% – 0% relief
- Payday loan 4 36.4% – 0% relief
- Prepaid card 1 9.1% – 0% relief
- Credit card 1 9.1% – 0% relief
How Excella Recovery Group's 11 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 5 |
| Payday loan | 4 |
| Prepaid card | 1 |
| Credit card or prepaid card | 1 |
Where Excella Recovery Group complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CO
- 18.2% of this company's filings
Excella Recovery Group falling annual filings
Annual filing volume from the CFPB public database
- 2025
- 1
- -87.5% vs 2015
Top States
| State | Complaints |
|---|---|
| CO | 2 |
| SC | 1 |
| CA | 1 |
| MI | 1 |
| TX | 1 |
| NJ | 1 |
| UT | 1 |
| TN | 1 |
| ID | 1 |
| PA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Cont'd attempts collect debt not owed | 3 |
| Trouble using the card | 1 |
| Improper contact or sharing of info | 1 |
| Applied for loan/did not receive money | 1 |
| Received a loan I didn't apply for | 1 |
| Taking/threatening an illegal action | 1 |
| Charged fees or interest I didn't expect | 1 |
| Can't contact lender | 1 |
| Problem getting a card or closing an account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 8 | 0% |
| 2016 | 1 | 0% |
| 2022 | 1 | 0% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Excella Recovery Group
Excella Recovery Group's 11 logged complaints stay concentrated: only 10 states show a filing. Only 27.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2015 through 2025-11-25.
Excella Recovery Group answers 0% of complaints inside the CFPB's tracked window and closes 54.5% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Cont'd attempts collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Excella Recovery Group.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Excella Recovery Group: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 11.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 0%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Excella Recovery Group (0% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture