Total complaints
77
Filed since 2014
77 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
77 consumer complaints filed with the CFPB
This profile shows ATLANTIC BAY MORTGAGE GROUP LLC's complaint history from CFPB public records. 77 consumers have filed complaints since 2014. The company has a 96.1% timely response rate and has provided relief in 2.6% of cases.
Total complaints
77
Filed since 2014
Timely response
96.1%
CFPB-tracked response window
Relief rate
2.6%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How ATLANTIC BAY MORTGAGE GROUP LLC's 77 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Mortgage | 72 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Credit reporting or other personal consumer reports | 1 |
| State | Complaints |
|---|---|
| NC | 24 |
| VA | 21 |
| FL | 8 |
| SC | 6 |
| MD | 4 |
| GA | 4 |
| KY | 2 |
| NY | 2 |
| OH | 1 |
| NJ | 1 |
| NV | 1 |
| TX | 1 |
| Issue | Complaints |
|---|---|
| Trouble during payment process | 27 |
| Applying for a mortgage or refinancing an existing mortgage | 12 |
| Struggling to pay mortgage | 9 |
| Application, originator, mortgage broker | 7 |
| Closing on a mortgage | 6 |
| Incorrect information on your report | 6 |
| Loan servicing, payments, escrow account | 4 |
| Credit decision / Underwriting | 1 |
| Loan modification,collection,foreclosure | 1 |
| Improper use of your report | 1 |
| Settlement process and costs | 1 |
| Other | 1 |
| Unable to get your credit report or credit score | 1 |
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 3 | 66.7% |
| 2015 | 1 | 100% |
| 2016 | 7 | 100% |
| 2017 | 9 | 100% |
| 2018 | 8 | 87.5% |
| 2019 | 4 | 100% |
| 2020 | 12 | 91.7% |
| 2021 | 5 | 100% |
| 2022 | 6 | 100% |
| 2023 | 6 | 100% |
| 2024 | 6 | 100% |
| 2025 | 7 | 100% |
| 2026 | 3 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
ATLANTIC BAY MORTGAGE GROUP LLC has accumulated 77 consumer complaints in the CFPB public database, with filings active across 12 U.S. states. Of those submissions, 37 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2014, and the most recent logged activity is 2026-03-14, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, ATLANTIC BAY MORTGAGE GROUP LLC reports a 96.1% timely-response rate and has closed 97.4% of cases with a written explanation to the consumer. 2.6% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Trouble during payment process".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating ATLANTIC BAY MORTGAGE GROUP LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
ATLANTIC BAY MORTGAGE GROUP LLC has received 77 consumer complaints filed with the Consumer Financial Protection Bureau.
ATLANTIC BAY MORTGAGE GROUP LLC has a 96.1% timely response rate to CFPB complaints.
The most common issue reported against ATLANTIC BAY MORTGAGE GROUP LLC is "Trouble during payment process" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.