CFPB · Narrative-heavy record
Docuservpro dba Simple Repayment
9 CFPB complaints · 44.4% with narratives · top issue Dealing with your lender or servicer.
Docuservpro dba Simple Repayment: 44.4% of 9 filings include consumer narratives. Timely 44.4% · relief 0% · top product Student loan. Allegations, not findings.
- Narrative-heavy record
- -75% filings 2018 to 2021
CFPB relief outcome brief
CCDB company docuservpro-dba-simple-repayment
0% relief · 44.4% timely · 9 filings · Student loan
Same-product relief peers
Nearest relief peer: EdFinancial Services (0% relief)
Docuservpro dba Simple Repayment closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Docuservpro dba Simple Repayment complaint mix by product
- Student loan 6 66.7% – 0% relief
- Money transfer, 2 22.2% – 0% relief
- Credit reporting, 1 11.1% – 0% relief
How Docuservpro dba Simple Repayment's 9 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 6 |
| Money transfer, virtual currency, or money service | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where Docuservpro dba Simple Repayment complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- PA
- 11.1% of this company's filings
Docuservpro dba Simple Repayment falling annual filings
Annual filing volume from the CFPB public database
- 2021
- 1
- -75% vs 2018
Top States
| State | Complaints |
|---|---|
| PA | 1 |
| NY | 1 |
| IN | 1 |
| IA | 1 |
| CA | 1 |
| AL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 4 |
| Fraud or scam | 2 |
| Problem with fraud alerts or security freezes | 1 |
| Struggling to repay your loan | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 4 | 100% |
| 2019 | 1 | 0% |
| 2020 | 3 | 0% |
| 2021 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Docuservpro dba Simple Repayment's narrative-rich complaint ledger
Docuservpro dba Simple Repayment's 9 logged complaints stay concentrated: only 6 states show a filing. 44.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2018 through 2021-03-11.
Docuservpro dba Simple Repayment answers 44.4% of complaints inside the CFPB's tracked window and closes 44.4% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Docuservpro dba Simple Repayment.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Docuservpro dba Simple Repayment: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 9.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 44.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Docuservpro dba Simple Repayment (44.4% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record