Doan Solutions
20 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Doan Solutions complaint mix by product
- Student loan 10 52.6% – 30% relief
- Debt collection 3 15.8% – 0% relief
- Other financial 2 10.5% – 0% relief
- Debt or 1 5.3% – 0% relief
- Checking or 1 5.3% – 100% relief
- Bank account 1 5.3% – 0% relief
- Money transfer, 1 5.3% – 0% relief
How Doan Solutions's 20 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 10 |
| Debt collection | 3 |
| Other financial service | 2 |
| Debt or credit management | 1 |
| Checking or savings account | 1 |
| Bank account or service | 1 |
| Money transfer, virtual currency, or money service | 1 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| NY | 4 |
| WI | 2 |
| TX | 2 |
| PA | 1 |
| VA | 1 |
| FL | 1 |
| KY | 1 |
| OH | 1 |
| AL | 1 |
| LA | 1 |
| MN | 1 |
| MO | 1 |
| SD | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 7 |
| Fraud or scam | 2 |
| Struggling to repay your loan | 2 |
| False statements or representation | 1 |
| Charged upfront or unexpected fees | 1 |
| Managing an account | 1 |
| Can't repay my loan | 1 |
| Deposits and withdrawals | 1 |
| Excessive fees | 1 |
| Attempts to collect debt not owed | 1 |
| Took or threatened to take negative or legal action | 1 |
| Getting the loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 5 | 100% |
| 2018 | 4 | 100% |
| 2019 | 4 | 100% |
| 2020 | 2 | 100% |
| 2021 | 2 | 100% |
| 2023 | 1 | 100% |
| 2025 | 1 | 0% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Doan Solutions
Doan Solutions's 20 logged complaints stay concentrated: only 13 states show a filing on record. 50% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2017 through 2026-03-20.
Doan Solutions answers 90% of complaints inside the CFPB's tracked window and closes 70% with a written explanation. 20% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Doan Solutions.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Doan Solutions have?
20, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Doan Solutions respond to complaints on time?
90% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Doan Solutions?
"Dealing with your lender or servicer", filed under the "Student loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.