CFPB · Single-product concentration
Crosspoint Financial Inc.
6 CFPB complaints · 83.3% in "Credit reporting or other personal consumer reports" · top issue Problem with a company's investigation into an existing issue.
Crosspoint Financial Inc.: 83.3% of 6 CFPB complaints sit in "Credit reporting or other personal consumer reports". Timely 16.7% · relief 0%. Allegations, not findings.
- Single-product concentration
- +400% filings 2018 to 2025
CFPB relief outcome brief
CCDB company crosspoint-financial-inc
0% relief · 16.7% timely · 6 filings · Credit reporting or other personal consumer reports
Same-product relief peers
Nearest relief peer: Fidelity National Information Services, Inc. (FNIS) (0% relief)
Crosspoint Financial Inc. closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Crosspoint Financial Inc. complaint mix by product
- Credit reporting 5 83.3% – 0% relief
- Mortgage 1 16.7% – 0% relief
How Crosspoint Financial Inc.'s 6 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 5 |
| Mortgage | 1 |
Concentrated filing states for Crosspoint Financial Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 83.3% of this company's filings
Crosspoint Financial Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2025
- 5
- +400% vs 2018
Top States
| State | Complaints |
|---|---|
| TX | 5 |
| CO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Problem with a company's investigation into an existing issue | 2 |
| Problem with a company's investigation into an existing problem | 2 |
| Problem with fraud alerts or security freezes | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 1 | 100% |
| 2025 | 5 | 0% |
Source: CFPB Consumer Complaint Database
Crosspoint Financial Inc. filings cluster in one product
Crosspoint Financial Inc.'s 6 logged complaints stay concentrated: only 2 states show a filing. 83.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2018 through 2025-12-14.
Crosspoint Financial Inc. answers 16.7% of complaints inside the CFPB's tracked window and closes 16.7% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Problem with a company's investigation into an existing issue."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Crosspoint Financial Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Crosspoint Financial Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 6.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 16.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Crosspoint Financial Inc. (16.7% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration