Total complaints
20
Filed since 2023
20 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
20 consumer complaints filed with the CFPB
This profile shows Creditly Corp.'s complaint history from CFPB public records. 20 consumers have filed complaints since 2023. The company has a 95% timely response rate and has provided relief in 70% of cases.
Total complaints
20
Filed since 2023
Timely response
95%
CFPB-tracked response window
Relief rate
70%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Creditly Corp.'s 20 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Payday loan, title loan, personal loan, or advance loan | 14 |
| Checking or savings account | 3 |
| Credit reporting or other personal consumer reports | 1 |
| Debt or credit management | 1 |
| Debt collection | 1 |
| State | Complaints |
|---|---|
| MO | 3 |
| CA | 3 |
| OH | 2 |
| FL | 2 |
| AL | 1 |
| PA | 1 |
| IA | 1 |
| NJ | 1 |
| OR | 1 |
| MI | 1 |
| MN | 1 |
| MS | 1 |
| MA | 1 |
| LA | 1 |
| Issue | Complaints |
|---|---|
| Can't stop withdrawals from your bank account | 6 |
| Loan payment wasn't credited to your account | 2 |
| Problems receiving the advance | 1 |
| Closing an account | 1 |
| Charged fees or interest you didn't expect | 1 |
| Incorrect information on your report | 1 |
| Can't contact lender or servicer | 1 |
| Managing an account | 1 |
| Confusing or missing disclosures | 1 |
| Charged upfront or unexpected fees | 1 |
| Problem with a lender or other company charging your account | 1 |
| Problem with fraud alerts or security freezes | 1 |
| Attempts to collect debt not owed | 1 |
| Problem with the payoff process at the end of the loan | 1 |
| Year | Complaints | Timely |
|---|---|---|
| 2023 | 1 | 100% |
| 2024 | 2 | 100% |
| 2025 | 10 | 100% |
| 2026 | 7 | 85.7% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Creditly Corp. has accumulated 20 consumer complaints in the CFPB public database, with filings active across 14 U.S. states. Of those submissions, 11 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2023, and the most recent logged activity is 2026-03-24, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Creditly Corp. reports a 95% timely-response rate and has closed 30% of cases with a written explanation to the consumer. 70% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Payday loan, title loan, personal loan, or advance loan", and the single most common underlying issue is "Can't stop withdrawals from your bank account".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Creditly Corp.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Creditly Corp. has received 20 consumer complaints filed with the Consumer Financial Protection Bureau.
Creditly Corp. has a 95% timely response rate to CFPB complaints.
The most common issue reported against Creditly Corp. is "Can't stop withdrawals from your bank account" in the "Payday loan, title loan, personal loan, or advance loan" product category.
Read our methodology — how this data is sourced, computed, and verified.