CFPB · Single-product concentration
Convergys
48 CFPB complaints · 87.5% in "Debt collection" · top issue Communication tactics.
Convergys: 87.5% of 48 CFPB complaints sit in "Debt collection". Timely 79.2% · relief 2.1%. Allegations, not findings.
- Single-product concentration
- 0% filings 2013 to 2026
CFPB relief outcome brief
CCDB company convergys
2.1% relief · 79.2% timely · 48 filings · Debt collection
Same-product relief peers
Nearest relief peer: R & B Corporation of Virginia (2.1% relief)
Convergys closes 2.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 48 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Convergys complaint mix by product
- Debt collection 42 87.5% – 2% relief
- Credit reporting, 4 8.3% – 0% relief
- Credit card 2 4.2% – 0% relief
How Convergys's 48 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 42 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Credit card | 2 |
Where Convergys complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 12.5% of this company's filings
Convergys complaints by year
Annual filing volume from the CFPB public database
- 2026
- 1
- 0% vs 2013
Top States
| State | Complaints |
|---|---|
| FL | 6 |
| NY | 4 |
| TN | 4 |
| OH | 4 |
| VA | 3 |
| CA | 3 |
| PA | 3 |
| TX | 3 |
| NM | 2 |
| IL | 2 |
| GA | 1 |
| MO | 1 |
| MA | 1 |
| IN | 1 |
| OR | 1 |
| MD | 1 |
| SD | 1 |
| NJ | 1 |
| NE | 1 |
| AZ | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 16 |
| Cont'd attempts collect debt not owed | 11 |
| Disclosure verification of debt | 5 |
| Attempts to collect debt not owed | 4 |
| Incorrect information on your report | 4 |
| Improper contact or sharing of info | 2 |
| Other | 1 |
| Privacy | 1 |
| Taking/threatening an illegal action | 1 |
| Took or threatened to take negative or legal action | 1 |
| False statements or representation | 1 |
| Threatened to contact someone or share information improperly | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 6 | 50% |
| 2015 | 14 | 85.7% |
| 2016 | 8 | 87.5% |
| 2017 | 8 | 75% |
| 2018 | 9 | 88.9% |
| 2023 | 1 | 100% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Convergys filings cluster in one product
Convergys's 48 logged complaints stay concentrated: only 24 states show a filing. Only 33.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-03-16.
Convergys answers 79.2% of complaints inside the CFPB's tracked window and closes 91.7% with a written explanation. 2.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Convergys.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Convergys: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 48.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 79.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Convergys (79.2% timely; 2.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration