Convergys
48 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Convergys complaint mix by product
- Debt collection 42 87.5% – 2% relief
- Credit reporting, 4 8.3% – 0% relief
- Credit card 2 4.2% – 0% relief
How Convergys's 48 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 42 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Credit card | 2 |
Top States
| State | Complaints |
|---|---|
| FL | 6 |
| NY | 4 |
| TN | 4 |
| OH | 4 |
| VA | 3 |
| CA | 3 |
| PA | 3 |
| TX | 3 |
| NM | 2 |
| IL | 2 |
| GA | 1 |
| MO | 1 |
| MA | 1 |
| IN | 1 |
| OR | 1 |
| MD | 1 |
| SD | 1 |
| NJ | 1 |
| NE | 1 |
| AZ | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 16 |
| Cont'd attempts collect debt not owed | 11 |
| Disclosure verification of debt | 5 |
| Attempts to collect debt not owed | 4 |
| Incorrect information on your report | 4 |
| Improper contact or sharing of info | 2 |
| Other | 1 |
| Privacy | 1 |
| Taking/threatening an illegal action | 1 |
| Took or threatened to take negative or legal action | 1 |
| False statements or representation | 1 |
| Threatened to contact someone or share information improperly | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 6 | 50% |
| 2015 | 14 | 85.7% |
| 2016 | 8 | 87.5% |
| 2017 | 8 | 75% |
| 2018 | 9 | 88.9% |
| 2023 | 1 | 100% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Convergys
Convergys's 48 logged complaints stay concentrated: only 24 states show a filing on record. Only 33.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2013 through 2026-03-16.
Convergys answers 79.2% of complaints inside the CFPB's tracked window and closes 91.7% with a written explanation. 2.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Convergys.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Convergys have?
48, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Convergys respond to complaints on time?
79.2% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Convergys?
"Communication tactics", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.