Compass Recovery Group, LLC
68 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Compass Recovery Group, LLC complaint mix by product
- Debt collection 65 95.6% – 0% relief
- Credit card 1 1.5% – 0% relief
- Debt or 1 1.5% – 0% relief
- Payday loan, 1 1.5% – 0% relief
How Compass Recovery Group, LLC's 68 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 65 |
| Credit card | 1 |
| Debt or credit management | 1 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 8 |
| FL | 7 |
| TX | 6 |
| NY | 5 |
| MD | 4 |
| NC | 4 |
| PA | 3 |
| VA | 2 |
| OH | 2 |
| SC | 2 |
| AZ | 2 |
| GA | 2 |
| IN | 2 |
| AL | 2 |
| TN | 2 |
| MO | 2 |
| IL | 2 |
| WA | 2 |
| MA | 2 |
| LA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 22 |
| Threatened to contact someone or share information improperly | 16 |
| Took or threatened to take negative or legal action | 14 |
| False statements or representation | 6 |
| Written notification about debt | 4 |
| Attempts to collect debt not owed | 2 |
| Electronic communications | 1 |
| Struggling to pay your bill | 1 |
| Didn't provide services promised | 1 |
| Problem with the payoff process at the end of the loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 5 | 100% |
| 2019 | 7 | 100% |
| 2020 | 10 | 90% |
| 2021 | 12 | 100% |
| 2022 | 6 | 100% |
| 2023 | 9 | 100% |
| 2024 | 5 | 100% |
| 2025 | 11 | 100% |
| 2026 | 3 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Compass Recovery Group, LLC
Compass Recovery Group, LLC's 68 logged complaints stay concentrated: only 24 states show a filing on record. 57.4% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2018 through 2026-06-09.
Compass Recovery Group, LLC answers 98.5% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Compass Recovery Group, LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Compass Recovery Group, LLC have?
68, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Compass Recovery Group, LLC respond to complaints on time?
98.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Compass Recovery Group, LLC?
"Communication tactics", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.