CFPB · Single-product concentration
Collection Management Company
96 CFPB complaints · 96.9% in "Debt collection" · top issue Cont'd attempts collect debt not owed.
Collection Management Company: 96.9% of 96 CFPB complaints sit in "Debt collection". Timely 96.9% · relief 1%. Allegations, not findings.
- Single-product concentration
- +66.7% filings 2013 to 2019
CFPB relief outcome brief
CCDB company collection-management-company
1% relief · 96.9% timely · 96 filings · Debt collection
Same-product relief peers
Nearest relief peer: TekCollect Inc. (1% relief)
Collection Management Company closes 1% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 96 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Collection Management Company complaint mix by product
- Debt collection 93 96.9% – 1% relief
- Credit reporting, 3 3.1% – 0% relief
How Collection Management Company's 96 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 93 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
Concentrated filing states for Collection Management Company
Top states by attributed CFPB complaint volume for this company
- Leading state
- PA
- 56.3% of this company's filings
Collection Management Company rising annual filings
Annual filing volume from the CFPB public database
- 2019
- 10
- +66.7% vs 2013
Top States
| State | Complaints |
|---|---|
| PA | 54 |
| TX | 8 |
| VA | 5 |
| MD | 5 |
| WV | 3 |
| CA | 3 |
| FL | 3 |
| AZ | 2 |
| NY | 2 |
| NC | 2 |
| NJ | 2 |
| OR | 1 |
| IL | 1 |
| WA | 1 |
| TN | 1 |
| OH | 1 |
| AL | 1 |
| CT | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Cont'd attempts collect debt not owed | 33 |
| Disclosure verification of debt | 13 |
| Communication tactics | 11 |
| Attempts to collect debt not owed | 11 |
| Improper contact or sharing of info | 8 |
| False statements or representation | 7 |
| Written notification about debt | 7 |
| Threatened to contact someone or share information improperly | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Taking/threatening an illegal action | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 6 | 100% |
| 2014 | 10 | 100% |
| 2015 | 28 | 92.9% |
| 2016 | 14 | 100% |
| 2017 | 19 | 100% |
| 2018 | 9 | 88.9% |
| 2019 | 10 | 100% |
Source: CFPB Consumer Complaint Database
Collection Management Company filings cluster in one product
Collection Management Company's 96 logged complaints stay concentrated: only 18 states show a filing. Only 37.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2019-12-06.
Collection Management Company answers 96.9% of complaints inside the CFPB's tracked window and closes 99% with a written explanation. 1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Cont'd attempts collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Collection Management Company.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Collection Management Company: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 96.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Collection Management Company (96.9% timely; 1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration