CFPB · Single-product concentration
CBC Mortgage Agency
8 CFPB complaints · 100% in "Mortgage" · top issue Trouble during payment process.
CBC Mortgage Agency: 100% of 8 CFPB complaints sit in "Mortgage". Timely 62.5% · relief 0%. Allegations, not findings.
- Single-product concentration
- -50% filings 2019 to 2026
CFPB relief outcome brief
CCDB company cbc-mortgage-agency
0% relief · 62.5% timely · 8 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
CBC Mortgage Agency closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
CBC Mortgage Agency complaint mix by product
- Mortgage 8 100.0% – 0% relief
How CBC Mortgage Agency's 8 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 8 |
Where CBC Mortgage Agency complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CT
- 25% of this company's filings
CBC Mortgage Agency falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 1
- -50% vs 2019
Top States
| State | Complaints |
|---|---|
| CT | 2 |
| NV | 1 |
| AZ | 1 |
| WA | 1 |
| CO | 1 |
| MD | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 5 |
| Incorrect information on your report | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Struggling to pay mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 2 | 100% |
| 2020 | 1 | 100% |
| 2022 | 1 | 100% |
| 2023 | 1 | 0% |
| 2025 | 2 | 50% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database
CBC Mortgage Agency filings cluster in one product
CBC Mortgage Agency's 8 logged complaints stay concentrated: only 6 states show a filing. Only 37.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2019 through 2026-02-16.
CBC Mortgage Agency answers 62.5% of complaints inside the CFPB's tracked window and closes 87.5% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about CBC Mortgage Agency.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for CBC Mortgage Agency: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 8.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 62.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for CBC Mortgage Agency (62.5% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration