CFPB · Narrative-heavy record
Capital Credit and Collection Service, Inc.
58 CFPB complaints · 56.9% with narratives · top issue Attempts to collect debt not owed.
Capital Credit and Collection Service, Inc.: 56.9% of 58 filings include consumer narratives. Timely 94.8% · relief 3.4% · top product Debt collection. Allegations, not findings.
- Narrative-heavy record
- 0% filings 2013 to 2026
CFPB relief outcome brief
CCDB company capital-credit-and-collection-service-inc
3.4% relief · 94.8% timely · 58 filings · Debt collection
Same-product relief peers
Nearest relief peer: Regional Management Corporation (3.4% relief)
Capital Credit and Collection Service, Inc. closes 3.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Capital Credit and Collection Service, Inc.'s 58 filings include narrative text
56.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Capital Credit and Collection Service, Inc. complaint mix by product
- Debt collection 40 69.0% – 3% relief
- Credit reporting, 14 24.1% – 7% relief
- Credit reporting 2 3.4% – 0% relief
- Money transfer, 1 1.7% – 0% relief
- Credit card 1 1.7% – 0% relief
How Capital Credit and Collection Service, Inc.'s 58 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 40 |
| Credit reporting, credit repair services, or other personal consumer reports | 14 |
| Credit reporting or other personal consumer reports | 2 |
| Money transfer, virtual currency, or money service | 1 |
| Credit card or prepaid card | 1 |
Concentrated filing states for Capital Credit and Collection Service, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- OR
- 41.4% of this company's filings
Capital Credit and Collection Service, Inc. complaints by year
Annual filing volume from the CFPB public database
- 2026
- 1
- 0% vs 2013
Top States
| State | Complaints |
|---|---|
| OR | 24 |
| CA | 5 |
| AZ | 4 |
| WA | 3 |
| MS | 2 |
| NC | 2 |
| VA | 2 |
| GA | 2 |
| TX | 2 |
| TN | 2 |
| IN | 1 |
| MD | 1 |
| WV | 1 |
| NJ | 1 |
| MI | 1 |
| FL | 1 |
| MN | 1 |
| WI | 1 |
| NY | 1 |
| HI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 15 |
| Written notification about debt | 13 |
| Incorrect information on your report | 11 |
| False statements or representation | 4 |
| Communication tactics | 3 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Disclosure verification of debt | 2 |
| Problem with a company's investigation into an existing problem | 1 |
| Threatened to contact someone or share information improperly | 1 |
| Unexpected or other fees | 1 |
| Cont'd attempts collect debt not owed | 1 |
| Fees or interest | 1 |
| Improper use of your report | 1 |
| Took or threatened to take negative or legal action | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2015 | 3 | 100% |
| 2016 | 1 | 0% |
| 2017 | 4 | 75% |
| 2018 | 8 | 100% |
| 2019 | 7 | 100% |
| 2020 | 4 | 100% |
| 2021 | 11 | 90.9% |
| 2022 | 7 | 100% |
| 2023 | 2 | 100% |
| 2024 | 7 | 100% |
| 2025 | 2 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Capital Credit and Collection Service, Inc.'s narrative-rich complaint ledger
Capital Credit and Collection Service, Inc.'s 58 logged complaints stay concentrated: only 20 states show a filing. 56.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-01-19.
Capital Credit and Collection Service, Inc. answers 94.8% of complaints inside the CFPB's tracked window and closes 96.6% with a written explanation. 3.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Capital Credit and Collection Service, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Capital Credit and Collection Service, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 58.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 94.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Capital Credit and Collection Service, Inc. (94.8% timely; 3.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record