CFPB · Single-product concentration
C B Merchant Services
26 CFPB complaints · 84.6% in "Debt collection" · top issue Attempts to collect debt not owed.
C B Merchant Services: 84.6% of 26 CFPB complaints sit in "Debt collection". Timely 96.2% · relief 30.8%. Allegations, not findings.
- Single-product concentration
- 0% filings 2013 to 2023
CFPB relief outcome brief
CCDB company c-b-merchant-services
30.8% relief · 96.2% timely · 26 filings · Debt collection
Same-product relief peers
Nearest relief peer: Valley Collection Service, LLC (30.8% relief)
C B Merchant Services closes 30.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 26 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
C B Merchant Services complaint mix by product
- Debt collection 22 84.6% – 32% relief
- Credit reporting, 3 11.5% – 0% relief
- Consumer Loan 1 3.8% – 100% relief
How C B Merchant Services's 26 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 22 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Consumer Loan | 1 |
Concentrated filing states for C B Merchant Services
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 92.3% of this company's filings
C B Merchant Services complaints by year
Annual filing volume from the CFPB public database
- 2023
- 1
- 0% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 24 |
| UT | 1 |
| OK | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 5 |
| Cont'd attempts collect debt not owed | 4 |
| Disclosure verification of debt | 4 |
| False statements or representation | 3 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Written notification about debt | 2 |
| Communication tactics | 2 |
| Took or threatened to take negative or legal action | 1 |
| Taking/threatening an illegal action | 1 |
| Problems when you are unable to pay | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 3 | 100% |
| 2015 | 5 | 100% |
| 2016 | 1 | 100% |
| 2017 | 2 | 100% |
| 2019 | 4 | 100% |
| 2020 | 6 | 100% |
| 2021 | 3 | 100% |
| 2023 | 1 | 0% |
Source: CFPB Consumer Complaint Database
C B Merchant Services filings cluster in one product
C B Merchant Services's 26 logged complaints stay concentrated: only 3 states show a filing. Only 30.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2023-08-09.
C B Merchant Services answers 96.2% of complaints inside the CFPB's tracked window and closes 65.4% with a written explanation. 30.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about C B Merchant Services.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for C B Merchant Services: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 26.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for C B Merchant Services (96.2% timely; 30.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration