C B Merchant Services
26 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
C B Merchant Services complaint mix by product
- Debt collection 22 84.6% – 32% relief
- Credit reporting, 3 11.5% – 0% relief
- Consumer Loan 1 3.8% – 100% relief
How C B Merchant Services's 26 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 22 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Consumer Loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 24 |
| UT | 1 |
| OK | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 5 |
| Cont'd attempts collect debt not owed | 4 |
| Disclosure verification of debt | 4 |
| False statements or representation | 3 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Written notification about debt | 2 |
| Communication tactics | 2 |
| Took or threatened to take negative or legal action | 1 |
| Taking/threatening an illegal action | 1 |
| Problems when you are unable to pay | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 3 | 100% |
| 2015 | 5 | 100% |
| 2016 | 1 | 100% |
| 2017 | 2 | 100% |
| 2019 | 4 | 100% |
| 2020 | 6 | 100% |
| 2021 | 3 | 100% |
| 2023 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About C B Merchant Services
C B Merchant Services's 26 logged complaints stay concentrated: only 3 states show a filing on record. Only 30.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2013 through 2023-08-09.
C B Merchant Services answers 96.2% of complaints inside the CFPB's tracked window and closes 65.4% with a written explanation. 30.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about C B Merchant Services.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does C B Merchant Services have?
26, per the CFPB's public complaint count for this company (see the full breakdown above).
Does C B Merchant Services respond to complaints on time?
96.2% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about C B Merchant Services?
"Attempts to collect debt not owed", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.