CFPB · Single-product concentration
BCO Consulting Services
23 CFPB complaints · 91.3% in "Student loan" · top issue Dealing with your lender or servicer.
BCO Consulting Services: 91.3% of 23 CFPB complaints sit in "Student loan". Timely 78.3% · relief 34.8%. Allegations, not findings.
- Single-product concentration
- -75% filings 2020 to 2025
CFPB relief outcome brief
CCDB company bco-consulting-services
34.8% relief · 78.3% timely · 23 filings · Student loan
Same-product relief peers
Nearest relief peer: Premier Student Loan Center (29.8% relief)
BCO Consulting Services closes 34.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of BCO Consulting Services's 23 filings include narrative text
52.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
BCO Consulting Services complaint mix by product
- Student loan 21 91.3% – 38% relief
- Debt or 1 4.3% – 0% relief
- Debt collection 1 4.3% – 0% relief
How BCO Consulting Services's 23 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 21 |
| Debt or credit management | 1 |
| Debt collection | 1 |
Where BCO Consulting Services complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- IL
- 17.4% of this company's filings
BCO Consulting Services falling annual filings
Annual filing volume from the CFPB public database
- 2025
- 1
- -75% vs 2020
Top States
| State | Complaints |
|---|---|
| IL | 4 |
| TX | 4 |
| CA | 3 |
| PA | 1 |
| MD | 1 |
| WA | 1 |
| IA | 1 |
| MO | 1 |
| CT | 1 |
| IN | 1 |
| GA | 1 |
| SC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 18 |
| Struggling to repay your loan | 2 |
| Charged upfront or unexpected fees | 1 |
| False statements or representation | 1 |
| Problem with fraud alerts or security freezes | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 4 | 100% |
| 2021 | 13 | 84.6% |
| 2022 | 3 | 66.7% |
| 2023 | 1 | 100% |
| 2024 | 1 | 0% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database
BCO Consulting Services filings cluster in one product
BCO Consulting Services's 23 logged complaints stay concentrated: only 12 states show a filing. 52.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2020 through 2025-11-21.
BCO Consulting Services answers 78.3% of complaints inside the CFPB's tracked window and closes 56.5% with a written explanation. 34.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about BCO Consulting Services.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for BCO Consulting Services: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 23.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 78.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for BCO Consulting Services (78.3% timely; 34.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration