CFPB · Mid-pack CFPB posture
Auto Finance Center
9 CFPB complaints · 4 states · top issue Managing the loan or lease.
Auto Finance Center has 9 consumer complaints in the CFPB public database. Timely response is 11.1%; 11.1% closed with relief; top product Vehicle loan or lease. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +200% filings 2018 to 2026
CFPB relief outcome brief
CCDB company auto-finance-center
11.1% relief · 11.1% timely · 9 filings · Vehicle loan or lease
Same-product relief peers
Nearest relief peer: Quality Acceptance LLC (10.5% relief)
Auto Finance Center closes 11.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Auto Finance Center complaint mix by product
- Vehicle loan 5 55.6% – 20% relief
- Debt collection 3 33.3% – 0% relief
- Credit reporting 1 11.1% – 0% relief
How Auto Finance Center's 9 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 5 |
| Debt collection | 3 |
| Credit reporting or other personal consumer reports | 1 |
Concentrated filing states for Auto Finance Center
Top states by attributed CFPB complaint volume for this company
- Leading state
- NC
- 66.7% of this company's filings
Auto Finance Center rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 3
- +200% vs 2018
Top States
| State | Complaints |
|---|---|
| NC | 6 |
| SC | 1 |
| TX | 1 |
| VA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing the loan or lease | 3 |
| Took or threatened to take negative or legal action | 2 |
| Getting a loan or lease | 1 |
| False statements or representation | 1 |
| Improper use of your report | 1 |
| Problems at the end of the loan or lease | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 1 | 100% |
| 2020 | 1 | 0% |
| 2023 | 1 | 0% |
| 2025 | 3 | 0% |
| 2026 | 3 | 0% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Auto Finance Center
Auto Finance Center's 9 logged complaints stay concentrated: only 4 states show a filing. Only 33.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2018 through 2026-05-19.
Auto Finance Center answers 11.1% of complaints inside the CFPB's tracked window and closes 66.7% with a written explanation. 11.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Managing the loan or lease."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Auto Finance Center.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Auto Finance Center: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 9.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 11.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Auto Finance Center (11.1% timely; 11.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture