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Companies: I

Companies starting with I that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

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25.6K companies starting with "I"

Showing 1.5K–1.5K of 25.6K

Sort by: Name Most Complaints Timely Response
Company Complaints
I called the customer service line to inquire about missing checking account statements and mortgage statements. I In addition to limited account information 1
I called the customer service number and they told me that once again 1
I called the customer service of Citbank and was told that the check I deposited on the XX/XX/XXXX was fine and that the check that bounced back is the second check that I deposited on the XX/XX/XXXX. 1
I called the Dispute department to make sure I was going about the process in the correct manner and to try to ascertain as much information from them as possible. The Barclay 's representative explained that my claim has been denied because the merchant had claimed that services were rendered ''. This was clearly not the case. I had called Barclays on the date of check-in and explained that whole situation at that we were not staying. I also had initiated the claim the following morning from the hotel that we actually stayed. 1
I called the FDIC 1
I called the insurance company to see what's happening 1
I called the loss prevention team in the presence of the banker then both talked to each other and agreed that the payer has to stop the check payment from their side then Wells Fargo will release the money back to the payers bank then the payer can issue me another check. 1
I called the mediation department 1
I called the Member Service department and spoke with a supervisor. To my surprise 1
I called the number and did not get an answer on that day 1
I called the number that was listed on the above email from you this morning and left a XXXX because it said your not available. i called around XXXX this morning. i would like to discuss my application and see what we can can up with. i am available anytime after XXXX. Thank you for your time. 1
I called the office of the President of the USA 1
I called the online fraud claims department and explained the letter I had received 1
I called the PNC Investments help line and was informed that there was no record of my fax. Before I was asked to resend it again 1
i called the police and reported it stolen. The police contacted me back and told me that it had in fact been repossessed. As soon as i informed GM my intentions for the car 1
I called the Reliant Home funding office 1
I called the support number 1
I called the support number with no solution provided. Please 1
I called the Synchrony bank XXXX department and explained that the merchant wants me to send the bike back to him. I was worried about sending the bike back to him and lose the money at the same time. However 1
I called the TD Bank a total of six time that day XX/XX/XXXX 2
I called the XXXX number and again requested a refund of the {$690.00} fee and {$300.00} statement credit. 1
I called the XXXX XXXX main number 1
I called the XXXX XXXX number again 1
I called the XXXX XXXX XXXX XXXX 1
I called them & asked for a reevaluation & additional info 1
I called them again on XX/XX/XXXX and this time spoke to XXXX. After describing the incident to her 1
I called them again today 1
I called them asking how 1
I called them at XXXX XXXX and had a one hour and 24 minute long phone call. The bulk of this was on hold. I was able to briefly speak to someone who told me that they were not able to help me because my problems require a senior representative. So it was back to the HOLD queue until I had to hang up around XXXX XXXX. because I had to teach an XXXX class. I called again at XXXX XXXX. and had another hour and 30 minute phone call 1
I called them back and then later that day I received an email from them that they would not do anything about it and it is closed. My other option was to reach out to Citi Bank as they issued the credit card. 1
I called them looked at the card and they sent me a different card then the one they gave me on the week before. They say give them 24hours to look at my account call next day they say they gon na close the account again and me a check if they record there phone calls this was around XXXX XXXX I was trying to talk to them to get them to wire me the money to one of connected banks they had me pn whole for thirty minutes then XXXX XXXX XXXXXXXX get a email your account is closed we will send you a check. It will take me three weeks to cash that check this with the other five weeks before they gave me my money know explanation are anything 1
I called them on the first days of XX/XX/XXXX and finally a floor manager by the name of XXXX was able to credit the store card with the {$340.00} for the shipping 1
i called them XX/XX/XXXX to enquire. Only debt collection team will speak to customer in TD bank 1
i called them XX/XX/XXXX to enquire. Only debt collection team will speak to customer in XXXX XXXX 1
i called them XX/XX/XXXX to enquire. Only debt collection team will speak to customer in XXXX XXXX their customers has no option to speak with customer service agent in the IVR ( XXXX ). I connected with a debt collection agent to find out that no communication was sent to me and they had already applied additional {$38.00} as late fee towards XXXX XXXX payment. XXXX XXXX debt collection agent XXXX XXXX XXXX confirmed that they can not reverse more than 1 late fee. I enquired if they received my dispute form 1
I called they said funds were on hold because it's a estate account being closed 1
I called this number and spoke with XXXX 1
I called this sales person ( XXXX 1
I called to ask for this information in writing or an option to send this in writing 1
I called to cancel the account and the representative was still trying to waste my time trying to figure out what happened to my points. I had to hand the phone to my wife because 1
I called to check on the case and the lady told me that they closed it AGAIN for the same reason being it was authorized by the number on the account 1
I called to follow up again. Citibank Rep told me the case was close already 1
I called to make a payment over the phone because 1
I called to make the XX/XX/XXXX payment 1
I called to see if the check was there 1
I called to speak to Seterus and they advised that an escrow analysis is currently under way which means that the negligence of the call center may cost me my house. Also I have notified the company more than once 1
I called today XX/XX/XXXX to follow up with the instructions for bi-weekly and discovered that my first payment is due on XXXX tomorrow 1
I called TransUnion to report and to get the issue resolved. As the result TransUnion added a new security question when someone phones in to try to unfreeze my credit report 1
I called U.S. Bank 's customer service and I was told that only the branch could help me with my issue.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,U.S. BANCORP,CA,91405,,Consent provided,Web,2016-11-29,Closed with monetary relief,Yes,Yes,2226119 1
I called Upgrade again 1

About this letter-indexed view

This page lists every company beginning with the letter I that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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