I called them back and then later that day I received an email from them that they would not do anything about it and it is closed. My other option was to reach out to Citi Bank as they issued the credit card.

What the CFPB Record Shows About I called them back and then later that day I received an email from them that they would not do anything about it and it is closed. My other option was to reach out to Citi Bank as they issued the credit card.

I called them back and then later that day I received an email from them that they would not do anything about it and it is closed. My other option was to reach out to Citi Bank as they issued the credit card. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Good, and the most recent logged activity is Good morni, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I called them back and then later that day I received an email from them that they would not do anything about it and it is closed. My other option was to reach out to Citi Bank as they issued the credit card. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I made a purchase on XXXX. I used my Citi Bank Platinum credit card to make the purchase. The item was shipped by a third-party merchant", and the single most common underlying issue is "when the package was delivered. My brother signed for the package in my presence and the delivery personnel left. We opened the package almost immediately and found the content empty. I rushed out to see the XXXX personnel but he was already gone. I called XXXX on the same day".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I called them back and then later that day I received an email from them that they would not do anything about it and it is closed. My other option was to reach out to Citi Bank as they issued the credit card.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.