I called to cancel the account and the representative was still trying to waste my time trying to figure out what happened to my points. I had to hand the phone to my wife because

What the CFPB Record Shows About I called to cancel the account and the representative was still trying to waste my time trying to figure out what happened to my points. I had to hand the phone to my wife because

I called to cancel the account and the representative was still trying to waste my time trying to figure out what happened to my points. I had to hand the phone to my wife because has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ne, and the most recent logged activity is I never re, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I called to cancel the account and the representative was still trying to waste my time trying to figure out what happened to my points. I had to hand the phone to my wife because reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and I would call again and I was told to wait 6-8 weeks. XX/XX/XXXX came and I called again regarding my points", and the single most common underlying issue is "but I was disappointed. To be honest".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I called to cancel the account and the representative was still trying to waste my time trying to figure out what happened to my points. I had to hand the phone to my wife because: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.