I called them at XXXX XXXX and had a one hour and 24 minute long phone call. The bulk of this was on hold. I was able to briefly speak to someone who told me that they were not able to help me because my problems require a senior representative. So it was back to the HOLD queue until I had to hang up around XXXX XXXX. because I had to teach an XXXX class. I called again at XXXX XXXX. and had another hour and 30 minute phone call

What the CFPB Record Shows About I called them at XXXX XXXX and had a one hour and 24 minute long phone call. The bulk of this was on hold. I was able to briefly speak to someone who told me that they were not able to help me because my problems require a senior representative. So it was back to the HOLD queue until I had to hang up around XXXX XXXX. because I had to teach an XXXX class. I called again at XXXX XXXX. and had another hour and 30 minute phone call

I called them at XXXX XXXX and had a one hour and 24 minute long phone call. The bulk of this was on hold. I was able to briefly speak to someone who told me that they were not able to help me because my problems require a senior representative. So it was back to the HOLD queue until I had to hang up around XXXX XXXX. because I had to teach an XXXX class. I called again at XXXX XXXX. and had another hour and 30 minute phone call has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Then, and the most recent logged activity is Then, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I called them at XXXX XXXX and had a one hour and 24 minute long phone call. The bulk of this was on hold. I was able to briefly speak to someone who told me that they were not able to help me because my problems require a senior representative. So it was back to the HOLD queue until I had to hang up around XXXX XXXX. because I had to teach an XXXX class. I called again at XXXX XXXX. and had another hour and 30 minute phone call reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "too", and the single most common underlying issue is "for instance".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I called them at XXXX XXXX and had a one hour and 24 minute long phone call. The bulk of this was on hold. I was able to briefly speak to someone who told me that they were not able to help me because my problems require a senior representative. So it was back to the HOLD queue until I had to hang up around XXXX XXXX. because I had to teach an XXXX class. I called again at XXXX XXXX. and had another hour and 30 minute phone call: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.