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Companies: I

Companies starting with I that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

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25.6K companies starting with "I"

Showing 1.4K–1.4K of 25.6K

Sort by: Name Most Complaints Timely Response
Company Complaints
I called Bank of America back where I finally got transferred to someone who is understanding of the situation and filed an investigation on my behalf. He informed me that he doesn't know why they told the senior banker at the branch that it was because of suspicious activity or fraud and that it was incorrect ; it was based on a credit revoke. He goes to the file for me. This all happened on XX/XX/XXXX. 1
I called Bank of America to check the file 1
I called Barclays XXXX Department and was informed that my dispute had been closed again because Barclays did not receive proof that I had paid the charge being disputed through other means. This is clear proof that Barclays has not even conducted a genuine investigation ( in addition to the fact that Barclays grossly misrecorded the reason why the transaction is being disputed 1
I called BoA and they very rudely told me that if XXXX wanted the money released they needed to file a claim to Hold Harmless 1
I called BoA to stop that. I talked to XXXX who assured me the check would not be run through again. He practically glossed over my problem and started to ask me if I wanted to refinance my mortgage. I told him I wanted more assurance that my check would not be run again before he sold me anything. He assured me in a very unassuring way 1
I called both current and XXXX XXXXXXXX XXXX after that. 1
I called both XXXX and XXXX 's manager 1
I called both XXXX XXXX XXXX and SAS and put them both on three way only to find out that XXXX XXXX directed my attorney to call XXXX and XXXX never returned my attorneys calls or notify XXXX XXXX XXXX that the debt was now with SAS. 1
I called both XXXX XXXX XXXX and XXXX and put them both on three way only to find out that XXXX XXXX directed my attorney to call Capio and Capio never returned my attorneys calls or notify XXXX XXXX XXXX that the debt was now with XXXX. 1
I called BSI on XX/XX/XXXX 1
I called but due to the pandemic your office and phone services only open during business hour. 1
I called Capital One 's customer service phone line and the customer service representative advised me that it takes XXXX business days from the XXXX of XXXX ( when the payment was originally processed via auto pay to post to the account ) 1
I called Capital One and was told that I had to take it up with the credit reporting agencies. 1
I called Capital One for a third time on XX/XX/XXXX requesting documentation for a third time which had never been sent to me beforehand despite multiple requests to do so. The documentation was finally sent to me on XX/XX/XXXX. In the attached documentation 1
I called Cardinal Financial 1
I called Chase 1
I called Chase 's customer service yet again 1
I called Chase again and clarified the truth : I had spoken with someone 1
I called Chase and asked if there was any way the {$7500.00} I put into my account to pay my credit card could be reversed. I was told that it could not be reversed once it showed in my account without going to court. Please listen to the tape of the conversation I had on XXXX XXXX. On that basis 1
I called Chase Card Services in order to follow the steps Id been given. For 90 minutes 1
I called Chase card services to inform them of the problem. On XX/XX/XXXX I called XXXX to again report the account I had created on XX/XX/XXXX to submit a claim appeared to be deleted. I engaged in several troubleshooting steps with the agent 1
I called Chase customer service again and had my online profile unlocked 1
I called Chase to cancel it 1
I called Chase to check the status of the application. The reply is that they refused my XXXX offer. 1
I called Chime customer support/fraud services to verify they had all the info they needed from me 1
I called Citicard and explained the situation to XXXX the representative 1
I called code enforcement 3
I called customer service after I signed up for the account to confirm that I would be eligible for the bonus and customer service confirmed that I was. In conclusion 1
I called customer service again. She informed me I could open a dispute. However 1
I called customer service department and they say that my account was frozen by The Citibank New Account Department because of a paperwork I did n't provide. No call 1
I called customer service to ask why the third claim for my savings account hadn't been reimbursed. I was told they needed further authentication to approve that amount of money 1
i called customer support and at XXXX XXXX 1
I called Discover 1
I called Discover and was told that the transfer had to be initiated by XXXX,,DISCOVER BANK,FL,342XX,Older American,Consent provided,Web,2016-05-09,Closed with non-monetary relief,Yes,No,1912235 1
I called dozens and dozens of times 1
I called Edfinancial for this missing information 1
I called FNBO and was told that they could not verify me that my phone number was wrong and that I had to go to MY local bank and they ask them to call FNBO to prove my identity. 1
I called for another update and was AGAIN told that they FAILED to reopen my claim. I have requested my claim to be reopened and for a third time requested copies of any documentation that they used to support their decision. in addition 1
I called Freedom Mortgage seeking an explanation as to why my credit had been impacted. In the call that lasted 66 minutes 1
I called Freedom Mortgage with my VA home loan representative on the phone with me for a three-way call. The VA home loan rep was in disbelief that all of this has happened and told me that Freedom Mortgage has not asked them for any type of approval thus far. Freedom Mortgage had us on hold for 1 hour and 28 minutes and then the call mysteriously dropped. I was told by the VA home loan representative that the VA was also going to send a letter and an email because they could not get through. I called back on the same day and a representative answered the phone and told me that she saw a problem on the file that was never told to me before. She stated that Freedom Mortgage had approved the VA Partial Modification Plan in XX/XX/XXXX and that I was supposed to pay {$2400.00} on XX/XX/XXXX. She also stated that Freedom Mortgage never mailed that letter to me and never entered it on the portal and that it was the mortgage company error that I never received this offer. She stated that this plan cancelled because they did not receive payment which was no fault on my part. She then transferred the call to another gentleman in the loss mitigations department. This Freedom Mortgage representative told me in so many words that my situation was hopeless and that I owed so much money at this time 1
I called Halsted directly. During the phone call 1
I called her to let her know that I needed an additional form showing my second mortgage. She told me I did not need to submit this 1
I called him back at the check fraud department. My claim number is # XXXX. XXXX XXXX said that since some of the forged checks had dated back to XXXX 2019 1
I called him numerous of times after his call and even left XXXX voice messages. After several attempts 1
I called in a family investment and received a gift to cover the excess well over anything I had to do for my prior properties. He asked for more documents and then stated he only needed one more statement and he was good to approve and ready for closing ( not the first time I heard this from E ) I provided that statement. After a day of not hearing back from him 1
I called in and spoke to Customer service representative 1
I called in and spoke to various agents again 1
I called in on XX/XX/XXXX and spoke to XXXX XXXX XXXX who switched me into the free account and also waived my maintenance fee. It appears therefore it truly is possible to waive maintenance fees but I now believe XXXX knew I was going to get screwed over by Central Bank on a loophole/technicality which is why he didn't mention for me to get a {$1.00} deposited into the account as soon as possible. 5 star to XXXX btw ... he was a rockstar XXXX. '' CB : The customer service representative went over the requirements to avoid any maintenance fees at account opening in addition to you being provided with an Understanding Your Deposit Account Disclosure and Truth in Savings bonus disclosure. '' XXXX : This again is a lie. Pull the tape. What you'll see is me sitting with a brand new associate/rep at her desk with XXXX the manager hovering over her directing her what to do. You'll see me get up from the table and then be handed a packet that XXXX went to go print out and give me. We certainly did not go over this information. If we did 1
I called in the office 1
I called in to AmerAssist on XX/XX/XXXX to the extension they gave me in the multiple letters I received and it didn't work. So I wasn't able to speak with XXXX XXXX. Instead I spoke with a woman named XXXX 1

About this letter-indexed view

This page lists every company beginning with the letter I that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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