I called in on XX/XX/XXXX and spoke to XXXX XXXX XXXX who switched me into the free account and also waived my maintenance fee. It appears therefore it truly is possible to waive maintenance fees but I now believe XXXX knew I was going to get screwed over by Central Bank on a loophole/technicality which is why he didn't mention for me to get a {$1.00} deposited into the account as soon as possible. 5 star to XXXX btw ... he was a rockstar XXXX. '' CB : The customer service representative went over the requirements to avoid any maintenance fees at account opening in addition to you being provided with an Understanding Your Deposit Account Disclosure and Truth in Savings bonus disclosure. '' XXXX : This again is a lie. Pull the tape. What you'll see is me sitting with a brand new associate/rep at her desk with XXXX the manager hovering over her directing her what to do. You'll see me get up from the table and then be handed a packet that XXXX went to go print out and give me. We certainly did not go over this information. If we did

What the CFPB Record Shows About I called in on XX/XX/XXXX and spoke to XXXX XXXX XXXX who switched me into the free account and also waived my maintenance fee. It appears therefore it truly is possible to waive maintenance fees but I now believe XXXX knew I was going to get screwed over by Central Bank on a loophole/technicality which is why he didn't mention for me to get a {$1.00} deposited into the account as soon as possible. 5 star to XXXX btw ... he was a rockstar XXXX. '' CB : The customer service representative went over the requirements to avoid any maintenance fees at account opening in addition to you being provided with an Understanding Your Deposit Account Disclosure and Truth in Savings bonus disclosure. '' XXXX : This again is a lie. Pull the tape. What you'll see is me sitting with a brand new associate/rep at her desk with XXXX the manager hovering over her directing her what to do. You'll see me get up from the table and then be handed a packet that XXXX went to go print out and give me. We certainly did not go over this information. If we did

I called in on XX/XX/XXXX and spoke to XXXX XXXX XXXX who switched me into the free account and also waived my maintenance fee. It appears therefore it truly is possible to waive maintenance fees but I now believe XXXX knew I was going to get screwed over by Central Bank on a loophole/technicality which is why he didn't mention for me to get a {$1.00} deposited into the account as soon as possible. 5 star to XXXX btw ... he was a rockstar XXXX. '' CB : The customer service representative went over the requirements to avoid any maintenance fees at account opening in addition to you being provided with an Understanding Your Deposit Account Disclosure and Truth in Savings bonus disclosure. '' XXXX : This again is a lie. Pull the tape. What you'll see is me sitting with a brand new associate/rep at her desk with XXXX the manager hovering over her directing her what to do. You'll see me get up from the table and then be handed a packet that XXXX went to go print out and give me. We certainly did not go over this information. If we did has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I called in on XX/XX/XXXX and spoke to XXXX XXXX XXXX who switched me into the free account and also waived my maintenance fee. It appears therefore it truly is possible to waive maintenance fees but I now believe XXXX knew I was going to get screwed over by Central Bank on a loophole/technicality which is why he didn't mention for me to get a {$1.00} deposited into the account as soon as possible. 5 star to XXXX btw ... he was a rockstar XXXX. '' CB : The customer service representative went over the requirements to avoid any maintenance fees at account opening in addition to you being provided with an Understanding Your Deposit Account Disclosure and Truth in Savings bonus disclosure. '' XXXX : This again is a lie. Pull the tape. What you'll see is me sitting with a brand new associate/rep at her desk with XXXX the manager hovering over her directing her what to do. You'll see me get up from the table and then be handed a packet that XXXX went to go print out and give me. We certainly did not go over this information. If we did reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called Central bank to inquire about this fee as I got an alert from XXXX", and the single most common underlying issue is "I asked if he would be able to waive this fee as a XXXX time exception for new account holders as I legitimately thought it was a true free checking account. '' XXXX refused to reverse the {$3.00} charge. As this charge left me with a negative balance of - {$0.00}".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I called in on XX/XX/XXXX and spoke to XXXX XXXX XXXX who switched me into the free account and also waived my maintenance fee. It appears therefore it truly is possible to waive maintenance fees but I now believe XXXX knew I was going to get screwed over by Central Bank on a loophole/technicality which is why he didn't mention for me to get a {$1.00} deposited into the account as soon as possible. 5 star to XXXX btw ... he was a rockstar XXXX. '' CB : The customer service representative went over the requirements to avoid any maintenance fees at account opening in addition to you being provided with an Understanding Your Deposit Account Disclosure and Truth in Savings bonus disclosure. '' XXXX : This again is a lie. Pull the tape. What you'll see is me sitting with a brand new associate/rep at her desk with XXXX the manager hovering over her directing her what to do. You'll see me get up from the table and then be handed a packet that XXXX went to go print out and give me. We certainly did not go over this information. If we did: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.