Total complaints
1
Filed since Deta
2026 data Public-data reference. official source
I called Freedom Mortgage with my VA home loan representative on the phone with me for a three-way call. The VA home loan rep was in disbelief that all of this has happened and told me that Freedom Mortgage has not asked them for any type of approval thus far. Freedom Mortgage had us on hold for 1 hour and 28 minutes and then the call mysteriously dropped. I was told by the VA home loan representative that the VA was also going to send a letter and an email because they could not get through. I called back on the same day and a representative answered the phone and told me that she saw a problem on the file that was never told to me before. She stated that Freedom Mortgage had approved the VA Partial Modification Plan in XX/XX/XXXX and that I was supposed to pay {$2400.00} on XX/XX/XXXX. She also stated that Freedom Mortgage never mailed that letter to me and never entered it on the portal and that it was the mortgage company error that I never received this offer. She stated that this plan cancelled because they did not receive payment which was no fault on my part. She then transferred the call to another gentleman in the loss mitigations department. This Freedom Mortgage representative told me in so many words that my situation was hopeless and that I owed so much money at this time
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I called Freedom Mortgage with my VA home loan representative on the phone with me for a three-way call. The VA home loan rep was in disbelief that all of this has happened and told me that Freedom Mortgage has not asked them for any type of approval thus far. Freedom Mortgage had us on hold for 1 hour and 28 minutes and then the call mysteriously dropped. I was told by the VA home loan representative that the VA was also going to send a letter and an email because they could not get through. I called back on the same day and a representative answered the phone and told me that she saw a problem on the file that was never told to me before. She stated that Freedom Mortgage had approved the VA Partial Modification Plan in XX/XX/XXXX and that I was supposed to pay {$2400.00} on XX/XX/XXXX. She also stated that Freedom Mortgage never mailed that letter to me and never entered it on the portal and that it was the mortgage company error that I never received this offer. She stated that this plan cancelled because they did not receive payment which was no fault on my part. She then transferred the call to another gentleman in the loss mitigations department. This Freedom Mortgage representative told me in so many words that my situation was hopeless and that I owed so much money at this time's complaint history from CFPB public records. 1 consumers have filed complaints since Deta. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Deta
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
I called Freedom Mortgage with my VA home loan representative on the phone with me for a three-way call. The VA home loan rep was in disbelief that all of this has happened and told me that Freedom Mortgage has not asked them for any type of approval thus far. Freedom Mortgage had us on hold for 1 hour and 28 minutes and then the call mysteriously dropped. I was told by the VA home loan representative that the VA was also going to send a letter and an email because they could not get through. I called back on the same day and a representative answered the phone and told me that she saw a problem on the file that was never told to me before. She stated that Freedom Mortgage had approved the VA Partial Modification Plan in XX/XX/XXXX and that I was supposed to pay {$2400.00} on XX/XX/XXXX. She also stated that Freedom Mortgage never mailed that letter to me and never entered it on the portal and that it was the mortgage company error that I never received this offer. She stated that this plan cancelled because they did not receive payment which was no fault on my part. She then transferred the call to another gentleman in the loss mitigations department. This Freedom Mortgage representative told me in so many words that my situation was hopeless and that I owed so much money at this time complaint mix by product
- I was 1 100.0% – 0% relief
How I called Freedom Mortgage with my VA home loan representative on the phone with me for a three-way call. The VA home loan rep was in disbelief that all of this has happened and told me that Freedom Mortgage has not asked them for any type of approval thus far. Freedom Mortgage had us on hold for 1 hour and 28 minutes and then the call mysteriously dropped. I was told by the VA home loan representative that the VA was also going to send a letter and an email because they could not get through. I called back on the same day and a representative answered the phone and told me that she saw a problem on the file that was never told to me before. She stated that Freedom Mortgage had approved the VA Partial Modification Plan in XX/XX/XXXX and that I was supposed to pay {$2400.00} on XX/XX/XXXX. She also stated that Freedom Mortgage never mailed that letter to me and never entered it on the portal and that it was the mortgage company error that I never received this offer. She stated that this plan cancelled because they did not receive payment which was no fault on my part. She then transferred the call to another gentleman in the loss mitigations department. This Freedom Mortgage representative told me in so many words that my situation was hopeless and that I owed so much money at this time's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I was to make the following payments in a timely manner : XX/XX/XXXX : {$3300.00} XX/XX/XXXX : {$3300.00} XX/XX/XXXX : {$3300.00} I have been calling Freedom Mortgage nearly weekly since XXXX of XXXX. I have been given inconsistent answers | 1 |
Top States
| State | Complaints |
|---|---|
| that I needed to start thinking about selling my house and getting out before the ship sank! I was devastated by his lack of remorse for the turmoil that I had been through with this mortgage company for nearly a year trying to get resolution to restart my mortgage payments. He consistently told me how far in debt that I am in and how long it has been. I was aware of the debt amount and the time frame since I have been desperately trying to get a modification program. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| many different answers | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About I called Freedom Mortgage with my VA home loan representative on the phone with me for a three-way call. The VA home loan rep was in disbelief that all of this has happened and told me that Freedom Mortgage has not asked them for any type of approval thus far. Freedom Mortgage had us on hold for 1 hour and 28 minutes and then the call mysteriously dropped. I was told by the VA home loan representative that the VA was also going to send a letter and an email because they could not get through. I called back on the same day and a representative answered the phone and told me that she saw a problem on the file that was never told to me before. She stated that Freedom Mortgage had approved the VA Partial Modification Plan in XX/XX/XXXX and that I was supposed to pay {$2400.00} on XX/XX/XXXX. She also stated that Freedom Mortgage never mailed that letter to me and never entered it on the portal and that it was the mortgage company error that I never received this offer. She stated that this plan cancelled because they did not receive payment which was no fault on my part. She then transferred the call to another gentleman in the loss mitigations department. This Freedom Mortgage representative told me in so many words that my situation was hopeless and that I owed so much money at this time
I called Freedom Mortgage with my VA home loan representative on the phone with me for a three-way call. The VA home loan rep was in disbelief that all of this has happened and told me that Freedom Mortgage has not asked them for any type of approval thus far. Freedom Mortgage had us on hold for 1 hour and 28 minutes and then the call mysteriously dropped. I was told by the VA home loan representative that the VA was also going to send a letter and an email because they could not get through. I called back on the same day and a representative answered the phone and told me that she saw a problem on the file that was never told to me before. She stated that Freedom Mortgage had approved the VA Partial Modification Plan in XX/XX/XXXX and that I was supposed to pay {$2400.00} on XX/XX/XXXX. She also stated that Freedom Mortgage never mailed that letter to me and never entered it on the portal and that it was the mortgage company error that I never received this offer. She stated that this plan cancelled because they did not receive payment which was no fault on my part. She then transferred the call to another gentleman in the loss mitigations department. This Freedom Mortgage representative told me in so many words that my situation was hopeless and that I owed so much money at this time has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Deta, and the most recent logged activity is Details fo, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I called Freedom Mortgage with my VA home loan representative on the phone with me for a three-way call. The VA home loan rep was in disbelief that all of this has happened and told me that Freedom Mortgage has not asked them for any type of approval thus far. Freedom Mortgage had us on hold for 1 hour and 28 minutes and then the call mysteriously dropped. I was told by the VA home loan representative that the VA was also going to send a letter and an email because they could not get through. I called back on the same day and a representative answered the phone and told me that she saw a problem on the file that was never told to me before. She stated that Freedom Mortgage had approved the VA Partial Modification Plan in XX/XX/XXXX and that I was supposed to pay {$2400.00} on XX/XX/XXXX. She also stated that Freedom Mortgage never mailed that letter to me and never entered it on the portal and that it was the mortgage company error that I never received this offer. She stated that this plan cancelled because they did not receive payment which was no fault on my part. She then transferred the call to another gentleman in the loss mitigations department. This Freedom Mortgage representative told me in so many words that my situation was hopeless and that I owed so much money at this time reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was to make the following payments in a timely manner : XX/XX/XXXX : {$3300.00} XX/XX/XXXX : {$3300.00} XX/XX/XXXX : {$3300.00} I have been calling Freedom Mortgage nearly weekly since XXXX of XXXX. I have been given inconsistent answers", and the single most common underlying issue is "many different answers".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I called Freedom Mortgage with my VA home loan representative on the phone with me for a three-way call. The VA home loan rep was in disbelief that all of this has happened and told me that Freedom Mortgage has not asked them for any type of approval thus far. Freedom Mortgage had us on hold for 1 hour and 28 minutes and then the call mysteriously dropped. I was told by the VA home loan representative that the VA was also going to send a letter and an email because they could not get through. I called back on the same day and a representative answered the phone and told me that she saw a problem on the file that was never told to me before. She stated that Freedom Mortgage had approved the VA Partial Modification Plan in XX/XX/XXXX and that I was supposed to pay {$2400.00} on XX/XX/XXXX. She also stated that Freedom Mortgage never mailed that letter to me and never entered it on the portal and that it was the mortgage company error that I never received this offer. She stated that this plan cancelled because they did not receive payment which was no fault on my part. She then transferred the call to another gentleman in the loss mitigations department. This Freedom Mortgage representative told me in so many words that my situation was hopeless and that I owed so much money at this time: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Frequently Asked Questions
How many CFPB complaints does I called Freedom Mortgage with my VA home loan representative on the phone with me for a three-way call. The VA home loan rep was in disbelief that all of this has happened and told me that Freedom Mortgage has not asked them for any type of approval thus far. Freedom Mortgage had us on hold for 1 hour and 28 minutes and then the call mysteriously dropped. I was told by the VA home loan representative that the VA was also going to send a letter and an email because they could not get through. I called back on the same day and a representative answered the phone and told me that she saw a problem on the file that was never told to me before. She stated that Freedom Mortgage had approved the VA Partial Modification Plan in XX/XX/XXXX and that I was supposed to pay {$2400.00} on XX/XX/XXXX. She also stated that Freedom Mortgage never mailed that letter to me and never entered it on the portal and that it was the mortgage company error that I never received this offer. She stated that this plan cancelled because they did not receive payment which was no fault on my part. She then transferred the call to another gentleman in the loss mitigations department. This Freedom Mortgage representative told me in so many words that my situation was hopeless and that I owed so much money at this time have?
I called Freedom Mortgage with my VA home loan representative on the phone with me for a three-way call. The VA home loan rep was in disbelief that all of this has happened and told me that Freedom Mortgage has not asked them for any type of approval thus far. Freedom Mortgage had us on hold for 1 hour and 28 minutes and then the call mysteriously dropped. I was told by the VA home loan representative that the VA was also going to send a letter and an email because they could not get through. I called back on the same day and a representative answered the phone and told me that she saw a problem on the file that was never told to me before. She stated that Freedom Mortgage had approved the VA Partial Modification Plan in XX/XX/XXXX and that I was supposed to pay {$2400.00} on XX/XX/XXXX. She also stated that Freedom Mortgage never mailed that letter to me and never entered it on the portal and that it was the mortgage company error that I never received this offer. She stated that this plan cancelled because they did not receive payment which was no fault on my part. She then transferred the call to another gentleman in the loss mitigations department. This Freedom Mortgage representative told me in so many words that my situation was hopeless and that I owed so much money at this time has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does I called Freedom Mortgage with my VA home loan representative on the phone with me for a three-way call. The VA home loan rep was in disbelief that all of this has happened and told me that Freedom Mortgage has not asked them for any type of approval thus far. Freedom Mortgage had us on hold for 1 hour and 28 minutes and then the call mysteriously dropped. I was told by the VA home loan representative that the VA was also going to send a letter and an email because they could not get through. I called back on the same day and a representative answered the phone and told me that she saw a problem on the file that was never told to me before. She stated that Freedom Mortgage had approved the VA Partial Modification Plan in XX/XX/XXXX and that I was supposed to pay {$2400.00} on XX/XX/XXXX. She also stated that Freedom Mortgage never mailed that letter to me and never entered it on the portal and that it was the mortgage company error that I never received this offer. She stated that this plan cancelled because they did not receive payment which was no fault on my part. She then transferred the call to another gentleman in the loss mitigations department. This Freedom Mortgage representative told me in so many words that my situation was hopeless and that I owed so much money at this time respond to complaints on time?
I called Freedom Mortgage with my VA home loan representative on the phone with me for a three-way call. The VA home loan rep was in disbelief that all of this has happened and told me that Freedom Mortgage has not asked them for any type of approval thus far. Freedom Mortgage had us on hold for 1 hour and 28 minutes and then the call mysteriously dropped. I was told by the VA home loan representative that the VA was also going to send a letter and an email because they could not get through. I called back on the same day and a representative answered the phone and told me that she saw a problem on the file that was never told to me before. She stated that Freedom Mortgage had approved the VA Partial Modification Plan in XX/XX/XXXX and that I was supposed to pay {$2400.00} on XX/XX/XXXX. She also stated that Freedom Mortgage never mailed that letter to me and never entered it on the portal and that it was the mortgage company error that I never received this offer. She stated that this plan cancelled because they did not receive payment which was no fault on my part. She then transferred the call to another gentleman in the loss mitigations department. This Freedom Mortgage representative told me in so many words that my situation was hopeless and that I owed so much money at this time has a 0% timely response rate to CFPB complaints.
What is the most common complaint about I called Freedom Mortgage with my VA home loan representative on the phone with me for a three-way call. The VA home loan rep was in disbelief that all of this has happened and told me that Freedom Mortgage has not asked them for any type of approval thus far. Freedom Mortgage had us on hold for 1 hour and 28 minutes and then the call mysteriously dropped. I was told by the VA home loan representative that the VA was also going to send a letter and an email because they could not get through. I called back on the same day and a representative answered the phone and told me that she saw a problem on the file that was never told to me before. She stated that Freedom Mortgage had approved the VA Partial Modification Plan in XX/XX/XXXX and that I was supposed to pay {$2400.00} on XX/XX/XXXX. She also stated that Freedom Mortgage never mailed that letter to me and never entered it on the portal and that it was the mortgage company error that I never received this offer. She stated that this plan cancelled because they did not receive payment which was no fault on my part. She then transferred the call to another gentleman in the loss mitigations department. This Freedom Mortgage representative told me in so many words that my situation was hopeless and that I owed so much money at this time?
The most common issue reported against I called Freedom Mortgage with my VA home loan representative on the phone with me for a three-way call. The VA home loan rep was in disbelief that all of this has happened and told me that Freedom Mortgage has not asked them for any type of approval thus far. Freedom Mortgage had us on hold for 1 hour and 28 minutes and then the call mysteriously dropped. I was told by the VA home loan representative that the VA was also going to send a letter and an email because they could not get through. I called back on the same day and a representative answered the phone and told me that she saw a problem on the file that was never told to me before. She stated that Freedom Mortgage had approved the VA Partial Modification Plan in XX/XX/XXXX and that I was supposed to pay {$2400.00} on XX/XX/XXXX. She also stated that Freedom Mortgage never mailed that letter to me and never entered it on the portal and that it was the mortgage company error that I never received this offer. She stated that this plan cancelled because they did not receive payment which was no fault on my part. She then transferred the call to another gentleman in the loss mitigations department. This Freedom Mortgage representative told me in so many words that my situation was hopeless and that I owed so much money at this time is "many different answers" in the "I was to make the following payments in a timely manner : XX/XX/XXXX : {$3300.00} XX/XX/XXXX : {$3300.00} XX/XX/XXXX : {$3300.00} I have been calling Freedom Mortgage nearly weekly since XXXX of XXXX. I have been given inconsistent answers" product category.
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