CFPB · Single-product concentration
Westhill Financial
24 CFPB complaints · 100% in "Debt collection" · top issue Communication tactics.
Westhill Financial: 100% of 24 CFPB complaints sit in "Debt collection". Timely 58.3% · relief 16.7%. Allegations, not findings.
- Single-product concentration
- +50% filings 2013 to 2025
CFPB relief outcome brief
CCDB company westhill-financial
16.7% relief · 58.3% timely · 24 filings · Debt collection
Same-product relief peers
Nearest relief peer: Servatus Corporation (16.7% relief)
Westhill Financial closes 16.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Westhill Financial scores strongest on relief provided (78/100 percentile-benchmarked) and weakest on timely response (27/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
78 / 100 percentile-benchmarked
16.7% of complaints closed with relief to the consumer
Timely response
27 / 100 percentile-benchmarked
58.3% of complaints answered inside the CFPB 15-day window
Closed with explanation
39 / 100 percentile-benchmarked
66.7% of complaints closed with an explanation to the consumer
Most of Westhill Financial's 24 filings include narrative text
45.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Westhill Financial complaint mix by product
- Debt collection 24 100.0% – 17% relief
How Westhill Financial's 24 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 24 |
Where Westhill Financial complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 33.3% of this company's filings
Westhill Financial rising annual filings
Annual filing volume from the CFPB public database
- 2025
- 3
- +50% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 8 |
| OH | 5 |
| UT | 2 |
| NV | 1 |
| WA | 1 |
| NM | 1 |
| DC | 1 |
| MI | 1 |
| OK | 1 |
| KY | 1 |
| AZ | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 9 |
| Took or threatened to take negative or legal action | 5 |
| Attempts to collect debt not owed | 3 |
| Threatened to contact someone or share information improperly | 2 |
| Written notification about debt | 2 |
| Cont'd attempts collect debt not owed | 1 |
| Disclosure verification of debt | 1 |
| False statements or representation | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 2 | 50% |
| 2014 | 2 | 0% |
| 2015 | 1 | 0% |
| 2016 | 3 | 0% |
| 2017 | 2 | 100% |
| 2018 | 2 | 100% |
| 2019 | 1 | 100% |
| 2021 | 3 | 100% |
| 2022 | 4 | 100% |
| 2023 | 1 | 100% |
| 2025 | 3 | 0% |
Source: CFPB Consumer Complaint Database
Westhill Financial filings cluster in one product
Westhill Financial's 24 logged complaints stay concentrated: only 12 states show a filing. 45.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2025-09-06.
Westhill Financial answers 58.3% of complaints inside the CFPB's tracked window and closes 66.7% with a written explanation. 16.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Westhill Financial.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Westhill Financial: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 24.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 58.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Westhill Financial (58.3% timely; 16.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration