Western Portfolio Assets
34 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Western Portfolio Assets complaint mix by product
- Debt collection 33 97.1% – 0% relief
- Bank account 1 2.9% – 0% relief
How Western Portfolio Assets's 34 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 33 |
| Bank account or service | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 7 |
| TX | 5 |
| PA | 3 |
| AZ | 2 |
| OH | 2 |
| MA | 1 |
| AK | 1 |
| MN | 1 |
| NC | 1 |
| VA | 1 |
| RI | 1 |
| WA | 1 |
| NJ | 1 |
| OR | 1 |
| DE | 1 |
| LA | 1 |
| NY | 1 |
| ID | 1 |
| MO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Taking/threatening an illegal action | 8 |
| Communication tactics | 6 |
| False statements or representation | 5 |
| Attempts to collect debt not owed | 5 |
| Took or threatened to take negative or legal action | 4 |
| Cont'd attempts collect debt not owed | 3 |
| Problems caused by my funds being low | 1 |
| Disclosure verification of debt | 1 |
| Improper contact or sharing of info | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 4 | 50% |
| 2014 | 3 | 100% |
| 2015 | 17 | 47.1% |
| 2017 | 2 | 0% |
| 2018 | 5 | 0% |
| 2021 | 1 | 0% |
| 2022 | 2 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Western Portfolio Assets
Western Portfolio Assets's 34 logged complaints stay concentrated: only 19 states show a filing on record. 55.9% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2022-02-17.
Western Portfolio Assets answers 38.2% of complaints inside the CFPB's tracked window and closes 11.8% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Taking/threatening an illegal action."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Western Portfolio Assets.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Western Portfolio Assets have?
34, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Western Portfolio Assets respond to complaints on time?
38.2% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Western Portfolio Assets?
"Taking/threatening an illegal action", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.