CFPB · Single-product concentration
Western Portfolio Assets
34 CFPB complaints · 97.1% in "Debt collection" · top issue Taking/threatening an illegal action.
Western Portfolio Assets: 97.1% of 34 CFPB complaints sit in "Debt collection". Timely 38.2% · relief 0%. Allegations, not findings.
- Single-product concentration
- -50% filings 2013 to 2022
CFPB relief outcome brief
CCDB company western-portfolio-assets
0% relief · 38.2% timely · 34 filings · Debt collection
Same-product relief peers
Nearest relief peer: Transworld Systems Inc (0% relief)
Western Portfolio Assets closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Western Portfolio Assets scores 0/100 on relief provided, blended into one composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0% of complaints closed with relief to the consumer
Timely response
0 / 100 percentile-benchmarked
38.2% of complaints answered inside the CFPB 15-day window
Closed with explanation
0 / 100 percentile-benchmarked
11.8% of complaints closed with an explanation to the consumer
Most of Western Portfolio Assets's 34 filings include narrative text
55.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Western Portfolio Assets complaint mix by product
- Debt collection 33 97.1% – 0% relief
- Bank account 1 2.9% – 0% relief
How Western Portfolio Assets's 34 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 33 |
| Bank account or service | 1 |
Where Western Portfolio Assets complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 20.6% of this company's filings
Western Portfolio Assets falling annual filings
Annual filing volume from the CFPB public database
- 2022
- 2
- -50% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 7 |
| TX | 5 |
| PA | 3 |
| AZ | 2 |
| OH | 2 |
| MA | 1 |
| AK | 1 |
| MN | 1 |
| NC | 1 |
| VA | 1 |
| RI | 1 |
| WA | 1 |
| NJ | 1 |
| OR | 1 |
| DE | 1 |
| LA | 1 |
| NY | 1 |
| ID | 1 |
| MO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Taking/threatening an illegal action | 8 |
| Communication tactics | 6 |
| False statements or representation | 5 |
| Attempts to collect debt not owed | 5 |
| Took or threatened to take negative or legal action | 4 |
| Cont'd attempts collect debt not owed | 3 |
| Problems caused by my funds being low | 1 |
| Disclosure verification of debt | 1 |
| Improper contact or sharing of info | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 4 | 50% |
| 2014 | 3 | 100% |
| 2015 | 17 | 47.1% |
| 2017 | 2 | 0% |
| 2018 | 5 | 0% |
| 2021 | 1 | 0% |
| 2022 | 2 | 0% |
Source: CFPB Consumer Complaint Database
Western Portfolio Assets filings cluster in one product
Western Portfolio Assets's 34 logged complaints stay concentrated: only 19 states show a filing. 55.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2022-02-17.
Western Portfolio Assets answers 38.2% of complaints inside the CFPB's tracked window and closes 11.8% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Taking/threatening an illegal action."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Western Portfolio Assets.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Western Portfolio Assets: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 34.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 38.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Western Portfolio Assets (38.2% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration