Total complaints
127
Filed since 2021
127 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
127 consumer complaints filed with the CFPB
This profile shows The Aligned Company DBA Extra's complaint history from CFPB public records. 127 consumers have filed complaints since 2021. The company has a 100% timely response rate and has provided relief in 0% of cases.
Total complaints
127
Filed since 2021
Timely response
100%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How The Aligned Company DBA Extra's 127 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 65 |
| Debt collection | 19 |
| Credit card | 15 |
| Credit reporting, credit repair services, or other personal consumer reports | 14 |
| Credit card or prepaid card | 5 |
| Checking or savings account | 3 |
| Prepaid card | 3 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Debt or credit management | 1 |
| State | Complaints |
|---|---|
| TX | 24 |
| FL | 19 |
| GA | 14 |
| CA | 12 |
| NY | 10 |
| NC | 5 |
| AL | 5 |
| NJ | 4 |
| OH | 4 |
| IL | 4 |
| VA | 3 |
| AZ | 3 |
| WA | 3 |
| TN | 2 |
| NM | 2 |
| MI | 2 |
| OK | 2 |
| PA | 2 |
| WY | 1 |
| NV | 1 |
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 51 |
| Improper use of your report | 19 |
| Attempts to collect debt not owed | 10 |
| Problem with a company's investigation into an existing problem | 9 |
| Written notification about debt | 4 |
| Getting a credit card | 3 |
| Closing your account | 3 |
| Problem getting a card or closing an account | 3 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| False statements or representation | 2 |
| Other features, terms, or problems | 2 |
| Problem with a purchase shown on your statement | 2 |
| Took or threatened to take negative or legal action | 2 |
| Problem with fraud alerts or security freezes | 2 |
| Problem when making payments | 1 |
| Confusing or misleading advertising or marketing | 1 |
| Closing an account | 1 |
| Advertising | 1 |
| Communication tactics | 1 |
| Fees or interest | 1 |
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 3 | 100% |
| 2022 | 9 | 100% |
| 2023 | 23 | 100% |
| 2024 | 35 | 100% |
| 2025 | 36 | 100% |
| 2026 | 21 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
The Aligned Company DBA Extra has accumulated 127 consumer complaints in the CFPB public database, with filings active across 25 U.S. states. Of those submissions, 34 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2021, and the most recent logged activity is 2026-03-31, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, The Aligned Company DBA Extra reports a 100% timely-response rate and has closed 93.7% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Credit reporting or other personal consumer reports", and the single most common underlying issue is "Incorrect information on your report".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating The Aligned Company DBA Extra: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
The Aligned Company DBA Extra has received 127 consumer complaints filed with the Consumer Financial Protection Bureau.
The Aligned Company DBA Extra has a 100% timely response rate to CFPB complaints.
The most common issue reported against The Aligned Company DBA Extra is "Incorrect information on your report" in the "Credit reporting or other personal consumer reports" product category.
Read our methodology — how this data is sourced, computed, and verified.