Student Services
36 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Student Services complaint mix by product
- Student loan 18 50.0% – 22% relief
- Other financial 8 22.2% – 75% relief
- Money transfer, 5 13.9% – 0% relief
- Credit reporting, 2 5.6% – 0% relief
- Credit reporting 1 2.8% – 0% relief
- Checking or 1 2.8% – 0% relief
- Debt collection 1 2.8% – 0% relief
How Student Services's 36 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 18 |
| Other financial service | 8 |
| Money transfer, virtual currency, or money service | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Credit reporting | 1 |
| Checking or savings account | 1 |
| Debt collection | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 4 |
| GA | 4 |
| OR | 2 |
| CO | 2 |
| PA | 2 |
| NC | 2 |
| MN | 2 |
| TN | 2 |
| NJ | 2 |
| TX | 1 |
| WV | 1 |
| FL | 1 |
| IL | 1 |
| MA | 1 |
| RI | 1 |
| MD | 1 |
| AZ | 1 |
| LA | 1 |
| PR | 1 |
| OK | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 14 |
| Dealing with my lender or servicer | 8 |
| Dealing with your lender or servicer | 7 |
| Struggling to repay your loan | 2 |
| Credit monitoring or identity protection | 1 |
| Incorrect information on your report | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Managing an account | 1 |
| Communication tactics | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 12 | 100% |
| 2017 | 9 | 100% |
| 2018 | 2 | 100% |
| 2019 | 5 | 0% |
| 2020 | 8 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Student Services
Student Services's 36 logged complaints stay concentrated: only 20 states show a filing on record. 52.8% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2016 through 2020-10-01.
Student Services answers 63.9% of complaints inside the CFPB's tracked window and closes 27.8% with a written explanation. 27.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Fraud or scam."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Student Services.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Student Services have?
36, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Student Services respond to complaints on time?
63.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Student Services?
"Fraud or scam", filed under the "Student loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.