CFPB · Narrative-heavy record
Student Services
36 CFPB complaints · 52.8% with narratives · top issue Fraud or scam.
Student Services: 52.8% of 36 filings include consumer narratives. Timely 63.9% · relief 27.8% · top product Student loan. Allegations, not findings.
- Narrative-heavy record
- -33.3% filings 2016 to 2020
CFPB relief outcome brief
CCDB company student-services
27.8% relief · 63.9% timely · 36 filings · Student loan
Same-product relief peers
Nearest relief peer: Campus Student Funding, LLC (26.4% relief)
Student Services closes 27.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Student Services's 36 filings include narrative text
52.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Student Services complaint mix by product
- Student loan 18 50.0% – 22% relief
- Other financial 8 22.2% – 75% relief
- Money transfer, 5 13.9% – 0% relief
- Credit reporting, 2 5.6% – 0% relief
- Credit reporting 1 2.8% – 0% relief
- Checking or 1 2.8% – 0% relief
- Debt collection 1 2.8% – 0% relief
How Student Services's 36 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 18 |
| Other financial service | 8 |
| Money transfer, virtual currency, or money service | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Credit reporting | 1 |
| Checking or savings account | 1 |
| Debt collection | 1 |
Where Student Services complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 11.1% of this company's filings
Student Services falling annual filings
Annual filing volume from the CFPB public database
- 2020
- 8
- -33.3% vs 2016
Top States
| State | Complaints |
|---|---|
| CA | 4 |
| GA | 4 |
| OR | 2 |
| CO | 2 |
| PA | 2 |
| NC | 2 |
| MN | 2 |
| TN | 2 |
| NJ | 2 |
| TX | 1 |
| WV | 1 |
| FL | 1 |
| IL | 1 |
| MA | 1 |
| RI | 1 |
| MD | 1 |
| AZ | 1 |
| LA | 1 |
| PR | 1 |
| OK | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 14 |
| Dealing with my lender or servicer | 8 |
| Dealing with your lender or servicer | 7 |
| Struggling to repay your loan | 2 |
| Credit monitoring or identity protection | 1 |
| Incorrect information on your report | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Managing an account | 1 |
| Communication tactics | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 12 | 100% |
| 2017 | 9 | 100% |
| 2018 | 2 | 100% |
| 2019 | 5 | 0% |
| 2020 | 8 | 0% |
Source: CFPB Consumer Complaint Database
Student Services's narrative-rich complaint ledger
Student Services's 36 logged complaints stay concentrated: only 20 states show a filing. 52.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2020-10-01.
Student Services answers 63.9% of complaints inside the CFPB's tracked window and closes 27.8% with a written explanation. 27.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Fraud or scam."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Student Services.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Student Services: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 36.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 63.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Student Services (63.9% timely; 27.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record