Rockford Mercantile Agency, Inc.
17 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Rockford Mercantile Agency, Inc. complaint mix by product
- Debt collection 15 88.2% – 27% relief
- Credit reporting, 2 11.8% – 0% relief
How Rockford Mercantile Agency, Inc.'s 17 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 15 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
Top States
| State | Complaints |
|---|---|
| IL | 10 |
| FL | 3 |
| NE | 2 |
| TX | 1 |
| MN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Written notification about debt | 5 |
| Cont'd attempts collect debt not owed | 4 |
| Attempts to collect debt not owed | 3 |
| Disclosure verification of debt | 2 |
| False statements or representation | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2015 | 3 | 66.7% |
| 2016 | 3 | 33.3% |
| 2018 | 2 | 100% |
| 2019 | 2 | 100% |
| 2020 | 4 | 100% |
| 2021 | 1 | 100% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Rockford Mercantile Agency, Inc.
Rockford Mercantile Agency, Inc.'s 17 logged complaints stay concentrated: only 5 states show a filing on record. 41.2% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2026-01-14.
Rockford Mercantile Agency, Inc. answers 76.5% of complaints inside the CFPB's tracked window and closes 64.7% with a written explanation. 23.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Written notification about debt."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Rockford Mercantile Agency, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Rockford Mercantile Agency, Inc. have?
17, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Rockford Mercantile Agency, Inc. respond to complaints on time?
76.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Rockford Mercantile Agency, Inc.?
"Written notification about debt", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.