CFPB · Single-product concentration
360 Mortgage Group LLC
105 CFPB complaints · 96.2% in "Mortgage" · top issue Loan servicing, payments, escrow account.
360 Mortgage Group LLC: 96.2% of 105 CFPB complaints sit in "Mortgage". Timely 99% · relief 7.6%. Allegations, not findings.
- Single-product concentration
- +200% filings 2012 to 2019
CFPB relief outcome brief
CCDB company 360-mortgage-group-llc
7.6% relief · 99% timely · 105 filings · Mortgage
Same-product relief peers
Nearest relief peer: Cardinal Financial Company, Limited Partnership (7.7% relief)
360 Mortgage Group LLC closes 7.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of 360 Mortgage Group LLC's 105 filings include narrative text
40% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
360 Mortgage Group LLC complaint mix by product
- Mortgage 101 96.2% – 8% relief
- Credit reporting, 3 2.9% – 0% relief
- Debt collection 1 1.0% – 0% relief
How 360 Mortgage Group LLC's 105 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 101 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Debt collection | 1 |
Where 360 Mortgage Group LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 14.3% of this company's filings
360 Mortgage Group LLC rising annual filings
Annual filing volume from the CFPB public database
- 2019
- 3
- +200% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 15 |
| FL | 14 |
| GA | 11 |
| MS | 9 |
| NC | 8 |
| TX | 8 |
| WA | 6 |
| SC | 5 |
| MD | 4 |
| NV | 3 |
| TN | 3 |
| NJ | 3 |
| AZ | 2 |
| MI | 1 |
| DC | 1 |
| AL | 1 |
| UT | 1 |
| IA | 1 |
| NM | 1 |
| VA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 30 |
| Loan modification,collection,foreclosure | 22 |
| Struggling to pay mortgage | 17 |
| Trouble during payment process | 15 |
| Incorrect information on your report | 6 |
| Credit decision / Underwriting | 3 |
| Settlement process and costs | 3 |
| Closing on a mortgage | 3 |
| Applying for a mortgage or refinancing an existing mortgage | 3 |
| Other | 1 |
| Application, originator, mortgage broker | 1 |
| Written notification about debt | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2013 | 4 | 75% |
| 2014 | 3 | 100% |
| 2015 | 8 | 100% |
| 2016 | 21 | 100% |
| 2017 | 40 | 100% |
| 2018 | 25 | 100% |
| 2019 | 3 | 100% |
Source: CFPB Consumer Complaint Database
360 Mortgage Group LLC filings cluster in one product
360 Mortgage Group LLC's 105 logged complaints stay concentrated: only 25 states show a filing. 40% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2019-10-30.
360 Mortgage Group LLC answers 99% of complaints inside the CFPB's tracked window and closes 92.4% with a written explanation. 7.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about 360 Mortgage Group LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for 360 Mortgage Group LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 105.
- Blatt, Hasenmiller, Leibsker & Moore, LLC Δ 0 complaints · 13.3% relief 105complaints
- New Century Financial Services, Inc. Δ 0 complaints · 0% relief 105complaints
- Phelan Hallinan Diamond & Jones, PC Δ 0 complaints · 0% relief 105complaints
- Rabobank, National Association Δ 0 complaints · 24.8% relief 105complaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for 360 Mortgage Group LLC (99% timely; 7.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration